There are newer employer reviews for Carbonite

 

Agree with "overall dissatisfied"

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Tech Support  in  Lewiston, ME
Current Employee - Tech Support in Lewiston, ME

I have been working at Carbonite full-time for more than a year

Pros

Good coworkers, always hiring.

Cons

Management, micromanaging, focusing solely on numbers and not their employees. They promote customer service but that needs to start on an employee basis and work it's way outward. When approached with a problem, managers took a "too bad" attitude instead of working to resolve the issue.

Advice to ManagementAdvice

Please read the review on Jan 29, 2014 entitled "a normal unsatisfied experience". They relay the information perfectly.

In addition, be educated about the company, if you are a manager you should know policies and how the company works.

Doesn't Recommend
Negative Outlook
No opinion of CEO

32 Other Employee Reviews for Carbonite (View Most Recent)

Sort: Rating Date
  1.  

    A normal unsatisfied experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support  in  Lewiston, ME
    Current Employee - Tech Support in Lewiston, ME

    I have been working at Carbonite full-time for more than a year

    Pros

    Good benefits, rather stable work environment, co-workers are friendly

    Cons

    Tediously micromanaging overhead, smug attitudes from managers, only focus is on making numbers. Schedules demand mandatory overtime and early arrival. Training for company policy compliance is rushed and does not cover all company policies. Management is not focused, nor effective.

    Room for career advancement is severely limited. When Carbonite was in need of program developers, they ignored current talent existing within their own workforce. Promotion to management is on an inclusive buddy system.

    Advice to ManagementAdvice

    Management seems to push negative influence from their supervisors down onto the representatives. Biggest annoyance was being interrupted in the middle of a call to a supervisor breathing down my neck. Next is the persistent smug attitude managers uphold, acting like literal superior beings to the representatives. Casual conversations between managers would take place nearby representatives trying to take calls, causing noise pollution. Managers are untrained to handle simple questions regarding Carbonite employee questions. Managers treat employees as children in regards to tone of voice. Managers are hardly available for help as there is daily morning/evening meetings where none are available. Managers are hardly available as they are most usually ignoring subordinates and/or performing casual conversation with other managers. Managers are most usually unavailable for contact due to not being logged in. Managers usually tend to provide the wrong information indicating lack of managerial production education. Upper management levels apparently need further information regarding the operation and maintenance of technical support call centers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Can be great but depends who you work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Agile Coach  in  Boston, MA
    Current Employee - Agile Coach in Boston, MA

    I have been working at Carbonite full-time for more than a year

    Pros

    Wonderful engineering teams and many talented people.

    Cons

    Some middle managers more interested in political infighting to build their power then developing employees.

    Advice to ManagementAdvice

    Encourage senior managers to remove managers that bully employees.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Carbonite

Worked for Carbonite? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.