CareFirst of Maryland – “A unorganized group of managers with private political agendas.”

Pros

The challenge of discovering new and important ways on improving business processes, and very knowledgeable group of SMEs to draw from.

Cons

internal politics that can get in the way of performing a good job. The power structure is insular and at times out of touch with the base.

Advice to Senior Management

Must engage all the people at all the levels of responsibility and treat their contributions with respect.