CareOne

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Corporate staff very hostile towards employees, inadequate operational systems and poor training, poor patient care

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Human Resources  in  Fort Lee, NJ
Former Employee - Human Resources in Fort Lee, NJ

Pros

Often they tend to pay very high which can be "combat pay" because many problematic buildings are continually in a "turn-around" state

Cons

Corporate staff completely disrespectful of facility employees, benefits decrease every year (not increasing cost which does happen but happens everywhere, changing terms required to RECEIVE benefits which negatively impacts staff and presents this to staff with much animosity and unfeeling demeanor). Three COO's in 3 years, one region 5 RDOs, administrators turn over in many buildings several times per year.

Advice to ManagementAdvice

Employees keep hoping the company will sell to another long term care company that will have more respect for employees, invest in equipment and be more concerned with patient care.

Doesn't Recommend

Other reviews for CareOne

  1.  

    Changes that were not positive for the company or employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Direct care staff truly cares for clients. Full benefits including Health, Life, 401K, AFLAC, Dental. Staff in field has opportunity to earn full time status as well.

    Cons

    The atmosphere significantly declined once the former company (Vibrant) was sold to Trilogy and the Administrator, who was a fantastic leader left soon after. The former owner was generous to the staff and allowed the leaders autonomy.

    Advice to ManagementAdvice

    Release the chains on the good people and appreciate them!

    Doesn't Recommend
    Negative Outlook
  2.  

    Bad company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    I cannot think of any. I would say they paid well (it seems so at first) but when you factor in all the unpaid time they demand of you, they really don't pay well at all on a per-hour basis.

    Cons

    1. They blame employees for ANY patient complaint, even the most unreasonable. Examples: Patient refuses a scheduled visit on a weekday, so employee "goes the extra mile" by offering to do the visit instead on a Saturday, with no pressure, just offering. Patient refuses that, then calls office complaining that employee wanted to come on a "holiday", and the director actually counts this against the employee. Again: Employee (paid on per-visit basis) schedules (with patient agreement) visit with patient 30 miles away, then calls when 3 miles from patient to ensure directions are exact. But meanwhile another employee has showed up at patient's home (never having informed other employee), so patient now wants (driving) employee to turn around and come another day, after having driven 27 miles! Employee pleads with patient just to allow the visit, and will wait if necessary, to have just a very short session; patient later calls office complaining that employee came, even though it really was entirely the other employee's fault for never communicating. Or, patient refuses 2 attempts to schedule on weekdays, then employee offers to come on a Saturday (should be day off) but due to personal plans, can only come at 4 pm. Patient upset at this and calls office complaining, and employee is blamed!
    2. Paper documentation. Unbelievable redundancy here, including writing pt's name, ID number and date sometimes on 6 pages for one assessment. Time consuming to the point of staying up late every night. No carbon copies, so employees have to make their own copies (at a copy shop, at their own expense, since office is so far away) if they want to track patient goals/progress.
    3. They send you very, very far distances. This is expected to be part of home health care, but then they get vey inflexible patients who want only certain days at certain times, creating havoc -- like situations described above, or having patients in counties 70 miles apart demanding visits in the same afternoon. Then if you try to inform the patient that this causes you incredible hardship, the patient complains and it will all e blamed on you. Obviously, they convey to patients at the time of admission that they can "have it your way" -- which means that employees will be used and abused.
    4. They have a snippy office person who will call you to ensure visits are done. She has no degree, no qualification, yet will talk to you like you're dirt.

    Advice to ManagementAdvice

    Management does not value employees, but only money. Management blames employees for all complaints, even when an employee clearly goes the extra mile and the complaint is clearly due to an unreasonable patient or other employees who fail to communicate properly. Management treats PRN employees like they should suspend all other work for their sake, even when their clients are unreasonable in their demands. Management has paper documentation with incredible redundancy. Management supports office staff who can be unnecessarily snippy towards employees in the field. This company is often so short of employees that they have to use temporary services for long periods ... why? Because management treats people so badly.

    Doesn't Recommend
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