CareTech Solutions

www.caretechsolutions.com
There are newer employer reviews for CareTech Solutions

 

It is okay

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at CareTech Solutions full-time

Pros

Ability to work from home and the travel opportunity

Cons

Poor management skills, too many people trying to do too much, very stressful, very redundant. Communication amongst employees and management is very poor.

Advice to ManagementAdvice

Become more professional and act as leaders not someone who just lucked up and got the position. Communicate better, we are employees not children.

Doesn't Recommend
Negative Outlook
No opinion of CEO

36 Other Employee Reviews for CareTech Solutions (View Most Recent)

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  1. 2 people found this helpful  

    HelpDesk means Dead End

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Client Support Analyst in Troy, MI
    Current Employee - Client Support Analyst in Troy, MI

    I have been working at CareTech Solutions

    Pros

    Entry level, new young college grads with very little IT experiance will find a good job here. It is an excellent place to start a career. Working the Help Desk at Caretech lets you dive head first into a corporate IT environment. And gives you real experiance applicable to a variety of career paths.

    Cons

    Advancment opportyunities for analysts are few and far between. The environment is stressful; and fast pace. Everything always has to be done 'yesterday'. The initial training you recieve is very indepth and may feel an inforamtion overload, and service 1 maybe 2 client (Medial Facilities). As you gain more clients however, you do not receive the same indepth training. Analysts are expected to just 'pick-up' on all the 'ins-and-outs' of new client account. The customized ticket reporting software ued by the company is in fact a hinderence to help desk performance. With inconsistant CTI causing analysts to search for the correct CTI when jumping from client to client, from call to call.

    Advice to ManagementAdvice

    The sterile, hands-off, talk-to-the-hand, impersonal attitude is killing the morale of the senior staff. If your seniors aren't satisfied/happy/content, SLAs will soon suffer. Because no one cares!

    Doesn't Recommend
    Approves of CEO
  2.  

    Job security, but little career development if you don't work at corporate headquarters.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT (Information Technology Field)
    Current Employee - IT (Information Technology Field)

    I have been working at CareTech Solutions full-time (more than 5 years)

    Pros

    Good benefits
    Decent Pay
    Access to high level equipment

    Cons

    Little training or personal improvement opportunities
    Little room for advancement outside of corporate hq

    Advice to ManagementAdvice

    Train and develop your non-hq employees

    Recommends
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for CareTech Solutions

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