Caribou Coffee

  www.cariboucoffee.com
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230 Employee Reviews (View Most Recent)

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  • Culture & Values
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Fun atmosphere and people, district communication was rough

Team Member (Former Employee) Gambrills, MD

ProsThe product was fun to make and learn about - the company really stresses knowing about each individual coffee and understanding the process of how coffee is made. It was fun to learn and challenge myself with sales. Team members' compensation isn't based on sales, but managers would regularly let us know how our store was doing in our district, and how our district was doing company-wide, which helped with motivation to succeed as a team. Caribou wants you to make a connection with every guest and express your unique personality. I was always pushed to keep getting better at what I did. I loved learning guests' drinks and chatting with regulars.

ConsI appreciate the Rainforest Alliance initiative but a farmers co-op would be better (like Equal Exchange has), as would the across-the-board use of organic coffee, milk and teas. Even though individual store managers were awesome, morale in the district was pretty low and a lot of time managers are put in tough situations and forced to hire or keep team members that just didn't care or didn't make any effort to do a good job, show up on time, follow standard operating procedures, etc. So that's frustrating, but overall it's a fun work environment and everybody tries to work as a team.

It's also hard to know you're serving something that's not really the best for people to be consuming a ton of - when people get the same giant, caffeinated, fat-filled drink every single day - it's good for sales but it's not good for them!! And it's hard to hand that over every day to someone you have come to care about when they're a regular. Once in a while, okay, go for the large with half n half and whipped cream and two extra shots but, man! I know it's not my fault or Caribou's that people regularly order, pay for, and consume those types of drinks but it's hard to feel great about it all the time.

That being said, I really did appreciate the variety of products and the effort Caribou puts in to making the quality good as well.

Advice to Senior ManagementOverall I loved working for Caribou Coffee. Store managers do a great job motivating the team but it seems like they're extremely stressed out and underpaid a lot of the time. Put some more time, effort, and $ into training, rewarding, and generally taking care of these people!

Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    A fun place to work--BAMA

    Anonymous Employee (Former Employee) Saint Cloud, MN

    I worked at Caribou Coffee


    Pros: With an emphasis on "making connections", working at Caribou helped mold my customer service skills. Getting… Cons: Working the drive-thru can be stressful and incredibly frustrating. There's… Advice to Senior Management: My store held meetings which I thought were effective in getting every one on the same page. There were also frequent… Yes, I would recommend this company to a friend More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    This Place is a Joke

    Team Member (Current Employee) Chicago, IL

    I have been working at Caribou Coffee part-time for more than a year


    Pros: -free half pound or 12 tea bags a week -shift drink -fun coworkers -flexible… Cons: This company is not the same that it was. Recent changes in management and corporate restructuring have made this a horrible place to work. First… Advice to Senior Management: Listen to your employees and stop releasing new products that don't… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
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