There are newer employer reviews for Cellular Sales

4 people found this helpful  

Cellular Sales Call Center has been a wonderful place to work!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Call Center Representative  in  Knoxville, TN
Current Employee - Call Center Representative in Knoxville, TN

I have been working at Cellular Sales full-time for less than a year

Pros

You learn valuable communications skills that will benefit you in any work place.

The supervisors are great and really look for ways to help you improve.

There are no egos within management, everyone is willing to help you!

A lot of room for advancement (with the growth of Cellular Sales new jobs are being created everyday!)

If you don't excel in one area, there are several other areas in the call center to excel at.

Cons

If you don't like change or adapt to it well, working at the call center might be challenging for you.

Advice to ManagementAdvice

Continue to hold workshops and meeting to help better understanding of work standards and new products. Also, continue to promote new positions and opportunities!

Recommends
Positive Outlook
Approves of CEO

322 Other Employee Reviews for Cellular Sales (View Most Recent)

Sort: Rating Date
  1. 3 people found this helpful  

    Wonderful and full of opportunity!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Representative
    Current Employee - Call Center Representative

    I have been working at Cellular Sales full-time for less than a year

    Pros

    There are always opportunities coming up to join new programs or move up in the company.

    Everyone is extremely helpful and open to answer any questions you may have.

    The overall work environment is pleasant to work in, relatively calm and relaxed - not too distracting.

    They make it easy to give your own ideas and suggestions to the team and to actually see them put into play.

    Cons

    It is my first office environment to work in, and the lack of natural light in the call center is a little hard to get used to.

    Also, some of the incentives are harder to achieve or not even available if you put in the extra effort to join a new program, take on more responsibility and put your skills to the test.

    Advice to ManagementAdvice

    Make incentives more widely available, appropriate (monetary) and achievable throughout the different programs.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Don't waste your time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive  in  Baltimore, MD
    Current Employee - Sales Executive in Baltimore, MD

    I have been working at Cellular Sales full-time for more than a year

    Pros

    You are able to make your own schedule. There is no management daily in stores so you are free to do whatever you please during your shift.

    Cons

    Pay check is never the same! You only get paid once a month and you never know what kind of "deductions" will be taken out. With every 100% commission job you are required to return commission if the sale does not stick. Not only does this company do just that, but you will be charged for the equipment loss as well. At times you could owe double the commission you made on the original sale. Everything is a sales pitch. From career advancements to explainations of commission cuts. Being knowledgeable of market changes and trends is the only way to know the truth about why your commission just got cut by 33% and if you didn't sign the new compensation structure form you will lose your job.

    Advice to ManagementAdvice

    Hire empolyees that are worth your time and resources. Almost everyone currently working there was previously unemployeed, has a criminal background, has terrible credit, or is just unemployable by any other companies standards. Understand market trends are changing! Retail is not what it used to be and management ignores this fact. All the stores are becoming service centers for customers that purchased equipment online. Stop trying to trick your customers into thinking you are the "real Verizon". Cellular Sales is an authorized retailer and there is nothing wrong with that. Cellular Sales stores can not do the same things as corporate Verizon stores can.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Cellular Sales

Worked for Cellular Sales? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.