There are newer employer reviews for Cellular Sales
There are newer employer reviews for Cellular Sales

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Helpful (5)

Cellular Sales Call Center has been a wonderful place to work!

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Call Center Representative in Knoxville, TN
Current Employee - Call Center Representative in Knoxville, TN

I have been working at Cellular Sales full-time (Less than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

You learn valuable communications skills that will benefit you in any work place. The supervisors are great and really look for ways to help you improve. There are no egos within management, everyone is willing to help you! A lot of room for advancement (with the growth of Cellular Sales new jobs are being created everyday!) If you don't excel in one area, there are several other areas in the call center to excel at.

Cons

If you don't like change or adapt to it well, working at the call center might be challenging for you.

Advice to Management

Continue to hold workshops and meeting to help better understanding of work standards and new products. Also, continue to promote new positions and opportunities!

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  1. Helpful (5)

    I love working at the Call Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Knoxville, TN
    Current Employee - Call Center Representative in Knoxville, TN

    I have been working at Cellular Sales full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The atmosphere is fun. The supervisors are great they really care about you. You pretty much get to make your own schedule. There are alot of opportunities to move up. Not only do we get commission but we also get to compete for amazing prizes too. There is never a dull moment.

    Cons

    The temperature in the call center is cold brrr.


  2. Helpful (5)

    Don't waste your time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in Baltimore, MD
    Current Employee - Sales Executive in Baltimore, MD

    I have been working at Cellular Sales full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You are able to make your own schedule. There is no management daily in stores so you are free to do whatever you please during your shift.

    Cons

    Pay check is never the same! You only get paid once a month and you never know what kind of "deductions" will be taken out. With every 100% commission job you are required to return commission if the sale does not stick. Not only does this company do just that, but you will be charged for the equipment loss as well. At times you could owe double the commission you made on the original sale. Everything is a sales pitch. From career advancements to explainations of commission cuts. Being knowledgeable of market changes and trends is the only way to know the truth about why your commission just got cut by 33% and if you didn't sign the new compensation structure form you will lose your job.

    Advice to Management

    Hire empolyees that are worth your time and resources. Almost everyone currently working there was previously unemployeed, has a criminal background, has terrible credit, or is just unemployable by any other companies standards. Understand market trends are changing! Retail is not what it used to be and management ignores this fact. All the stores are becoming service centers for customers that purchased equipment online. Stop trying to trick your customers into thinking you are the "real Verizon". Cellular Sales is an authorized retailer and there is nothing wrong with that. Cellular Sales stores can not do the same things as corporate Verizon stores can.


There are newer employer reviews for Cellular Sales
There are newer employer reviews for Cellular Sales

See Most Recent

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