Cengage Learning

  www.cengage.com
  www.cengage.com
There are newer employer reviews for Cengage Learning

 

Progressive Employer

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee in Boston, MA
Current Employee - Anonymous Employee in Boston, MA

I have been working at Cengage Learning full-time

Pros

Cengage Learning is a progressive New England publisher with a quickly growing digital presence in the higher education and reference markets.

Cons

Cengage Learning is a forward facing company, but there is still some work to be done to massage out the seams that are a result of the company having been built by merging a long list of independently successful companies.

Advice to ManagementAdvice

Continue working to offer employees more internal, on-the-job training and opportunities to learn additional skills. This growth will be enriching for employees and the skills they gain will be invaluable to the company.

Recommends
Positive Outlook
Approves of CEO

441 Other Employee Reviews for Cengage Learning (View Most Recent)

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  1. 2 people found this helpful  

    Former Employee 8 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Representative
    Former Employee - Senior Sales Representative

    I worked at Cengage Learning full-time (more than 8 years)

    Pros

    Not many these days
    Finally got rid of some of thee unnecessary upper management layers - probably where they need to continue to cut if they want to save money.

    Cons

    Company continues to shove technology that doesn't work with no support out the door.
    Company has cut territories, cut support, cut compensation, doesn't give out goals til at least 6 months into the year, doesn't appreciate employees and relationships
    Expectations of upper management are completely unrealisitic in an industry that is declining due to transition.
    Raising prices will only price yourself right out of the market.
    Completely unfocused and no clear defining mission

    Advice to ManagementAdvice

    How is it acceptable for management to claim earning are down 7% in the industry overall and expect 8, 9, 10% growth from their sales force?
    FYI if less than 70% of your sales force is actually hitting goal since APAX took over, you have a non motivated sales force and everyone knows a happy, appreciated, and motivated sales force is one that produces.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 11 people found this helpful  

    Low Pay, Constant Reorgs and Layoffs, VERY cliquey

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Editorial Assistant in Boston, MA
    Former Employee - Editorial Assistant in Boston, MA

    I worked at Cengage Learning full-time (more than 3 years)

    Pros

    There are some genuinely good people who work there and some managers do try to keep up employee morale. There's an effort at creating social events but most who go leave very shortly after they get their free food and drinks.

    Okay benefits that keep decreasing a little each year(standard for industry, so 70% of insurance is company paid and 30% is out of pocket)

    Cons

    First, it's in a horrible location in South Boston! There's almost nothing around and no one ever knows how to get there.

    No cohesion within units. Cengage was made from a lot of mergers with smaller publishers and everyone has their own practices and rules. They're trying to create a brand name but no one in the industry knows who Cengage is.

    So much debt! They're in a lot of debt and they keep throwing away money on products that fail instead of giving money to the departments and products that deserve it.

    The pay is dismal. "Raises" are less than 2% and have only occurred once in the three years I worked there. Managers justify the low salary while simultaneously throwing away money on lavish dinners, conferences, and trips.

    Higher management punishes anyone who doesn't follow the "seen but not heard" rule. If you speak up, you become an outcast. They want people who are too afraid too ask for better pay or benefits or change in the office. Higher management wants to be worshiped and labels anyone who comes up with a unique idea of legitimate criticism as a troublemaker. HR is no help since the moment you come to them for advice, they're running off to tattle to the managers. It's a very poisonous environment.

    In the past year they've had THREE reorgs and have laid off a large number of people. There's supposedly a hiring freeze, yet they created nice cushy middle management positions and keep hiring top level positions. There's very little room for advancement at the bottom levels and they outright tell you that you have to stay there for 5 to 10 years before you can move beyond entry level and make a livable wage....as long as you kiss up to the managers. Right now there are so many open positions and when I left, most employees were doing the jobs of two or three people for no extra pay. If you worked overtime, forget about getting money! If you complained about the workload, watch out or people are going to start saying that you're a troublemaker.

    The company had potential years ago when the industry was good but it's all gone downhill and it's become a den of snakes. The previous CEO was decent, but the new one, Hansen, has been worse and worse. In the past few months he's fired a lot of longtime employees in order to bring in his friends from his previous company. Other managers have begun to do the same.

    This might be an okay place if you're looking to get a year or two of publishing experience, but it's not a place to make a career unless you enjoy being treated poorly.

    Advice to ManagementAdvice

    Pay people a livable wage. Salaries that are less than $25K after taxes are not reasonable. Don't punish people for bringing up legitimate salary, workload, and environment complaints. You can't expect to have a good morale and happy employees if you punish anyone with a personality.

    Create some cohesion and stop hiding things from the company. We knows we're not in a good state, but it doesn't look good when you tell us we don't get a pay raise or can't hire employees to fill holes but higher management keeps getting promoted.

    Listen to the employees who know the market!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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