CenterPoint Energy

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46 Employee Reviews (View Most Recent)

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  • Work/Life Balance
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Interesting

Customer Service Representative (Former Employee)

ProsCNP is a good place to start your career. Good training and good pay as compared to the job market and recession.
Good back office support if you know the right people.

ConsThe retailers are ill trained as a result irate customers are directed to CSR and there is no back office support or back up to give answers or feedback. So customers get tossed to retailers and to CNP time and again. Good CSR skills go unrecognized as calls are not recorded but one complaint can land you in troubled waters. CSR are looked down upon as if each and every issue was the fault of customer service agent.
At times customers are given wrong information about how things work from CNP field employees. There seems to be a lack of communication and training. The field workers need to have some knowledge as to what is taken care of specifically by CNP call centers and what are the time frames that have to be given to customers.
Lots of issues in communication in short.

Advice to Senior ManagementPlease have individual interaction with the staff and try to retain those who are good those who go out of the way to serve customers. Giving a small raise or an extra incentive would help to raise and maintain the morale of the people who listen to irate customers day in and out .

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Company as a whole is a great place to work with excellent benefits. Steer clear of the Audit Services department.

    Anonymous Employee (Current Employee)

    I have been working at CenterPoint Energy


    Pros: Benefits, great training, community service oriented Cons: Audit Services is a terrible department to work in. Highly stressful, favoritism,… Yes, I would recommend this company to a friend More
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Negative

    Customer Service Representative (Current Employee)

    I have been working at CenterPoint Energy


    Pros: If you start in any other part of the company except customer… Cons: Customer Service department is not looked upon or treated well in the company. They are looked down upon and as… Advice to Senior Management: Use the information your employees can provide to you. Information is a valuable resource and if used properly, can save a company a… More
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