There are newer employer reviews for CenterPoint Energy
There are newer employer reviews for CenterPoint Energy

See Most Recent

Interesting

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative
Former Employee - Customer Service Representative
No opinion of CEO

Pros

CNP is a good place to start your career. Good training and good pay as compared to the job market and recession. Good back office support if you know the right people.

Cons

The retailers are ill trained as a result irate customers are directed to CSR and there is no back office support or back up to give answers or feedback. So customers get tossed to retailers and to CNP time and again. Good CSR skills go unrecognized as calls are not recorded but one complaint can land you in troubled waters. CSR are looked down upon as if each and every issue was the fault of customer service agent. At times customers are given wrong information about how things work from CNP field employees. There seems to be a lack of communication and training. The field workers need to have some knowledge as to what is taken care of specifically by CNP call centers and what are the time frames that have to be given to customers. Lots of issues in communication in short.

Advice to Management

Please have individual interaction with the staff and try to retain those who are good those who go out of the way to serve customers. Giving a small raise or an extra incentive would help to raise and maintain the morale of the people who listen to irate customers day in and out .

Other Employee Reviews for CenterPoint Energy

  1. Company as a whole is a great place to work with excellent benefits. Steer clear of the Audit Services department.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Benefits, great training, community service oriented

    Cons

    Audit Services is a terrible department to work in. Highly stressful, favoritism, and little to know recognition for hard work or a job well done.


  2. Negative

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Approves of CEO

    Pros

    If you start in any other part of the company except customer service, its a great place to get experience in a large successful organization.

    Cons

    Customer Service department is not looked upon or treated well in the company. They are looked down upon and as such is very difficult for most individuals to get out of (promoted), unless and individual has extraordinary networking abilities and skills.

    Advice to Management

    Use the information your employees can provide to you. Information is a valuable resource and if used properly, can save a company a lot of money. Instead of jumping on the bandwagon with the next new implementation, check with your employees to determine your requirements. That way what you implement will be EFFECTIVE vs constantly trying to band aid or patch it to work part of the time. Just because someone was successful using a procedure at another organization doesn't mean they will have the same success at CenterPoint Energy


There are newer employer reviews for CenterPoint Energy
There are newer employer reviews for CenterPoint Energy

See Most Recent

Work at CenterPoint Energy? Share Your Experiences

CenterPoint Energy

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.