There are newer employer reviews for Centralized Showing Service

 

Paid new employees $1 more an hour than current ones!!!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative  in  San Antonio, TX
Former Employee - Customer Service Representative in San Antonio, TX

I worked at Centralized Showing Service part-time for less than a year

Pros

Some nice people working there. Lovely landscaping. Pretty easy job. Over-time available during busy times if you wanted. Occasional treats. Had bbq one day. Things like that.

Cons

Started paying new people $1 more an hour than current employees. I quit mid-shift when I found out. Then they actually wrote up some poor lady like it was her fault. Everyone knew about it. It was common knowledge. It was even online. What kind of company does that? Either thing. This was one of the lowest paying call center jobs in town to begin with. Then to pay others more money for the same job??
     Had no idea how to make a schedule. Would constantly ask people to work through lunch. They offered lunch one day if you did. It was $1 burger and small fries. Which you had no time to eat because they were super busy because not enough people were scheduled. Sometimes they would offer a $5 gift card, but that doesn't fill your belly. Sometimes they would let you leave early. That would only add to the lack of employees later.
     No covered area outside. Very hot.
     Very old broken down chairs. Tiny cubicles. Some of which had old clunky monitors that barely fit.
   Would call it job abandonment if someone got sick and needed to go home. This one lady was in tears half the day due to a migraine before they finally let her go. Hope she really had one :).
   Maybe one tech support guy. Customers were constantly asking technical questions that most csr's (especially new ones) had no idea how to answer.
     They would take away your first break on Sat. Again, poor scheduling. I did not know about this until I was scheduled on a Sat. Gave a lot of people wknds off when they were really needed.
     Different greetings for the same company.
     Had an employee entrance most employees could not enter due to a broken scanner that was broken for months.

Advice to ManagementAdvice

Give everyone a $1 raise. Invest in good quality chairs. Clean or replace carpet. Put a cover outside to guard against heat and rain. Fix employee entrance. When an agent calls and there info pops up ask if you are speaking w/them. The love it. It saves a lot of time and name spelling. Schedule accordingly. Give people their brks on Sat. Train csr's in tech support (even more of a raise) or hire more tech people. One greeting.

Doesn't Recommend
Neutral Outlook

14 Other Employee Reviews for Centralized Showing Service (View Most Recent)

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  1.  

    I worked for the company for 5 years and it's a terrible place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Centralized Showing Service full-time for more than 5 years

    Pros

    There are a lot of great people who work for the company and it's a pretty stable company to work for.

    Cons

    Extremely low pay, minimal opportunity for advancement, they use to provide coffee in the call center but they don't anymore, you will get written up for just about anything they can think of, they always out of necessary supplies needed to do your job.

    Advice to ManagementAdvice

    Higher pay, shift biding...

    Doesn't Recommend
  2. 3 people found this helpful  

    All About the Bottom Line

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member of Management Team
    Current Employee - Member of Management Team

    I have been working at Centralized Showing Service full-time for more than 3 years

    Pros

    Simple job, some of the people are good to work with, occasional prizes and treats

    Cons

    Unreasonably low pay, no holiday pay, take away breaks on busy days instead of allowing for enough staffing, working environment is dirty and not always safe, vacation rules too strict if you even get vacation, too strict attendance policy that doesn't allow employees to go home sick if it's too busy unless they go to the doctor. Not all sick days require a doctor visit and we are not paid enough to afford an MD visit every time we may get a stomach flu or have a migraine headache. Training is insufficient as well in most positions.

    Advice to ManagementAdvice

    Listen to your employees. You conduct a survey each year and do nothing about it. Why continue to ask if the pay is fair if you're never going to change it? It takes more than treats and stickers to retain and attract good employees.

    Doesn't Recommend
    Neutral Outlook
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