CenturyLink
2.9 of 5 607 reviews
www.centurylink.com Monroe, LA 5000+ Employees

607 Employee Reviews (View Most Recent)

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Customer Service/Sales Rep

Customer Service Representative (Former Employee)
Johnson City, TN

Pros-really good pay like $12.50/hour plus commission
- commission is really good and can average $1,000 to $2,000 extra pay each month
- good benefits: healthcare, paid bereavement, plenty of overtime
- cool employee’s and atmosphere at work
- can surf the internet with free reign while working
- the call center caters a lot to the employee’s for lunch and breakfast from high end rest.
- Holiday bonuses are great.

Cons-Sales quota can be challenging to reach on occasion
- point system for tardy’s and missed work days
- sitting in a chair long hours and cannot get up due to adherence requirements

Advice to Senior ManagementEase up on the sales quota if employee is mostly a good employee and salesman…Shouldn’t lay off employee’s so fast if able to average sales quota…Supervisor’s should work with employee’s better on this issue...

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Overall a good place to work.

    Information Developer II (Former Employee)
    Dublin, OH

    I worked at CenturyLink full-time for more than 10 years


    Pros: The IT Services department implemented a results-oriented environment a few… Cons: There was always a lot of tension between IT and the business. It seemed leadership on both sides was locked in a… Advice to Senior Management: Never get rid of the STAR program! Reconsider your questionable decision that software does… Yes, I would recommend this company to a friend More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

    1 person found this helpful  

    What core values? Leadership by spreadsheet numbers, no customer relations Premier Account Manager

    Premier Account Manager (Former Employee)
    Southfield, MI

    I worked at CenturyLink full-time for more than 10 years


    Pros: Good systems in place to support sales/service personnel. Decent… Cons: Eliminated many talented Qwest management in favor of the Monroe LA based click. Very centralized control. Executive level sales do not want to… Advice to Senior Management: Meet with your customers, even if they don't have a title you think matches your own --- not all companies have VPs making buying decisions.… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
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