There are newer employer reviews for CenturyLink

 

Great in some ways, weak in others...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Operations Technician I  in  Wake Forest, NC
Current Employee - Operations Technician I in Wake Forest, NC

I have been working at CenturyLink full-time for less than a year

Pros

Work atmosphere is professional but casual; Leadership is good; Benefits can be great; training is good

Cons

Slow to get things done; Have to wait for promotions, even if you're ready; Talent acquisition at lower levels has very low expectations, which can lead to unskilled techs working skilled jobs; final steps of merger with embarq have left a few areas scattered (but this is truly getting better)

Advice to ManagementAdvice

Allow employees to move at our own pace rather than having to wait for promotion;

Recommends
Positive Outlook
Approves of CEO

688 Other Employee Reviews for CenturyLink (View Most Recent)

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  1.  

    Rewarding but stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service and Sales Representative  in  Fayetteville, NC
    Former Employee - Customer Service and Sales Representative in Fayetteville, NC

    I worked at CenturyLink part-time

    Pros

    Pay, flexibility, and very rewarding you get all types of gift cards and other incentives.

    Cons

    They really push hard for sales but if you can stick it out the pay will eventually make up for the amount of stress that you have to deal with.

    Advice to ManagementAdvice

    Create a que for just sales and a que for customer service people no when they want to buy something and some do not want to spend 15min on the phone pushing sales.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Chaotic sales environment, (not nearly as good as AT&T / Verizon)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Strategic Account Manager  in  Florham Park, NJ
    Former Employee - Strategic Account Manager in Florham Park, NJ

    I worked at CenturyLink full-time for more than a year

    Pros

    Salary is very good, work environment is clean and professional.

    Cons

    The sales management are not the best at nurturing the best out of their employees. You could have an excellent year, but have 2 bad months in a quarter and you're put on a performance improvement plan, a third month missing your numbers and you're gone.

    Advice to ManagementAdvice

    Stop investing so much into the Miller Heimann sales training, it does not work. Of the 35 people I was sent to Denver training with, all but 11 were gone within a year. Then 7 more were gone the following quarter. Pay professionals to train SAM's as to why CenturyLink is as good or better than their existing carriers (AT&T, and Verizon). Here is a hint: if you're Sales Managers can't explain to you why CenturyLink is better than AT&T and Verizon, (in terms you understand and easily believe) -then RUN, don't walk, RUN to another opportunity.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for CenturyLink

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