CenturyLink

www.centurylink.com
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There are newer employer reviews for CenturyLink

 

A very good work at home experience

Former Employee - Customer Service Representative in Spring Lake, NC
Former Employee - Customer Service Representative in Spring Lake, NC

I worked at CenturyLink part-time (more than a year)

Pros

$11 an hour, decent management, lots of small perks and bonuses. Working at home is great and the hours were pretty decent.

Cons

The Pay did not increase. We had a sales quote and the company had merged so many times that many of the customers had better grandfathered deals, but we were to encourage newer packages, however it often did not make sense to the customer.

Advice to ManagementAdvice

There needs to be short breaks allowed once an hour - when you only get a min or two in a shift (other than lunch) to get a drink or use the bathroom it can be difficult.

Recommends
Neutral Outlook

1001 Other Employee Reviews for CenturyLink (View Most Recent)

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  1.  

    Needs Help

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales in Denver, CO
    Former Employee - Inside Sales in Denver, CO

    I worked at CenturyLink full-time

    Pros

    Great culture established by my peers who all feel we are in the same boat.

    Cons

    COMPENSATION! COMPENSATION! COMPENSATION! The base salary continues to decrease as the expectation for delivery continues to increase. In any sales role that is the least of your worries because any veteran sales person would argue that you take the job for the money you intended to make on commissions. Speaking of commissions YOU WILL NEVER SEE THIS PAYOUT. You can have a banner year and break records across the entire organization and have nothing but excuses from the "comp Team" instead of payouts. BE CAUTIOUS of this employer as to see the compensation plan and have the sales cycle carefully explained to you. Zero career opportunities because the leadership is frightened for their jobs. There is an invisible line between departments that does not allow for growth and promotion to the upper tiers.

    Advice to ManagementAdvice

    Stop making excuses and promises you do not intend to keep or you will continue to lose great people like the 50% of your core teams you have lost already.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Was great when it was Embarq.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Manager II in Apopka, FL
    Current Employee - Customer Account Manager II in Apopka, FL

    I have been working at CenturyLink full-time (more than a year)

    Pros

    Not much. Benefits are just ok.

    Cons

    Very little training. If you do not know telecom you are set up for failure from the beginning. Micro Management to the fullest. Goals are unrealistic and the accounts that you have to maintain do not bill enough for enterprise products that they expect you to sell. These customer are small biz and are lucky their doors are open.

    Advice to ManagementAdvice

    Let your people work and stop making them come to work each day in fear of their job.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for CenturyLink

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