There are newer employer reviews for CenturyLink
There are newer employer reviews for CenturyLink

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it is an ok place to work but not the best by any means.

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Internet Help Desk in Johnson City, TN
Current Employee - Internet Help Desk in Johnson City, TN

I have been working at CenturyLink

No opinion of CEO
No opinion of CEO

Pros

They have work at home possitions for many departments.

Cons

Very poor pay and supervisor support.

Advice to Management

INCREASE PAY

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  1. you gotta be so deep in your customers pocket that you can feel lint

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retention Save Desk in Carlisle, PA
    Current Employee - Retention Save Desk in Carlisle, PA

    I have been working at CenturyLink

    Doesn't Recommend
    Doesn't Recommend

    Pros

    training was good. trainer was incredible. good coffee.

    Cons

    ... it's no joke that the training phrase was we were to be 'feeling for cash and change in customer's pockets with pocket lint under our fingernails' when they are crippled by this economy. on-site supervision was lacking, poor at best. i was sold on a sales job with the promise of greener pastures and more money than i would know what to do with. it turns out, the upsell factor was accomplishable for some but not most. competitors charging a fraction for the same service leaves little resources for this position. your performance is based on your sales, as well as your compensation. you can leave there feeling like a 'winner' selling high speed internet to little old ladies who are so confused by products and promotions not to mention they don't even own a computer, or like a 'loser' because your conscience gets in the way. i chose to be a loser.

    Advice to Management

    better on-site temporary agency liasions. more product and pricing knowledge, better promotions and better tools to access current offers. QA process and hold/wrap time notifications counter-productive for morale and interruptive to momentum. better face to face than pop-up chats and emails.


  2. No opportunity to advance, no growth opportunities

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative in Monroe, LA
    Former Employee - Administrative in Monroe, LA

    I worked at CenturyLink

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Benefits were great but once more than one employee utilized the tuition reimbursement opportunity they changed the polocy so that noone in this division were eligable.

    Cons

    the corporate office has kept the salaries intentionally low with lies of possible raises every year. they allso have prevented anyone from ever posting out of this division for growtih opportunities . Moral is low and the corporate office treats them as though they are subhuman.

    Advice to Management

    Corporat office has allowed the senior management to become almost godlike.


There are newer employer reviews for CenturyLink
There are newer employer reviews for CenturyLink

See Most Recent

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