Cerner

  www.cerner.com
  www.cerner.com
There are newer employer reviews for Cerner

2 people found this helpful  

Work nights and weekends

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Marketing Specialist in Kansas City, MO
Former Employee - Marketing Specialist in Kansas City, MO

I worked at Cerner

Pros

Aggressive, bold leadership trying to change the healthcare industry for the better

Cons

No work life balance at all.

Advice to ManagementAdvice

Chill out.

Doesn't Recommend
No opinion of CEO

738 Other Employee Reviews for Cerner (View Most Recent)

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  1. 3 people found this helpful  

    Good place to start out, not great place to end up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Technical Support Analyst in Kansas City, MO
    Current Employee - Technical Support Analyst in Kansas City, MO

    I have been working at Cerner

    Pros

    The gym across the street, the healthe clinic across the street, the cafeteria has great food. There is a lot of really smart people at Cerner, so you don't have to work next to morons... don't get me wrong there is a few out there I'm not sure about, but for the most part, everyone you talk to is pretty intelligent.

    Cons

    There are metrics used to gauge one's worth... nothing really matters except these metrics. With the current metric system, it's all about Quantity, not Quality. Focus on the closes, that's all they really care about. How quickly you close the SR, how often you close SRs, etc.

    Advice to ManagementAdvice

    Re-advise the metric system, or do away with it all together. It causes serious stress for employees, it lowers client satisfaction (inadvertently), and it isn't completely accurate.
    -Stress: if you miss your marks a few times you can expect to be on your way out the door.
    -Client Satisfaction: If there is so much focus on getting closes, there is less focus on client satisfaction. Either you're working fast and providing poor resolutions, or your aiming for the easier SRs that get you quicker closes. Either way, spending a ton of time on the hard one doesn't make sense when you have to close X SRs a day, and you only have so much time to accomplish that goal.
    -Accuracy: Creating Training Videos, Documentation, Solutions, Quality of Resolutions Sent, Client Satisfaction, etc.... none of this really matters. At the end of the day, it's "What was your average closes per day, is it above your goal or not?" If it's not, it better be next quarter or you'll be on a plan.

    I honestly love Cerner! However, the productivity metric system makes me want to find a new employer.

    No opinion of CEO
  2. 2 people found this helpful  

    Ok for a recession

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Systems Engineer in Kansas City, MO
    Current Employee - Systems Engineer in Kansas City, MO

    I have been working at Cerner

    Pros

    stable employment
    young, energetic workforce
    depending on job role, ability to work remote

    Cons

    they will work you until you burn out
    lower compensation compared to other companies
    you are easily replaceable

    Advice to ManagementAdvice

    For what it is, Cerner is a pro at what they do. They know that there are tons of collecge graduates looking for work and Cerner will work you until you fall over and then they will replace you without any second thoughts.

    Approves of CEO
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