There are newer employer reviews for ChaCha

5 people found this helpful

Poor Management Style leads to poor morale and burnout

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Corporate Office Carmel, IN Employee in Carmel, IN
Former Employee - Corporate Office Carmel, IN Employee in Carmel, IN

I worked at ChaCha

Pros

Good communication with staff about how company is doing, weekly updates and fun, energetic, fast paced, modern environment.

Cons

Management tends to use its people up and then throw them out with about as much appreciation as it does when the garbage is thrown out. HIgh anxiety among employees caused by not knowing if you will be the one to get the ax today or not. Poor morale, poor leadership. Doesn't seem to know what direction they want to go. Keep changing the plan before existing one is evaluated. Company is too leveraged now with investors. Poor product now- answers are wrong now more than correct due to automation.

Advice to ManagementAdvice

Stop changing direction of company before analyzing what is working and what is not.. Plan-don't bolt on the wings as you are flying down the runway which is what you do now. Very poor management style leads to unhappy staff. One doesn't have to be an MBA to know you can't sustain your business working with the current model. Good ideas. Poorly implemented. Outdated marketing ideas. Focus on your customers instead of being 'first'. Stop thinking of your employees as throw-away. You've lost many good people to the poor leadership you've provided thus far. Too bad. Good Idea-Bad implementation of it.

Doesn't Recommend
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  1. 2 people found this helpful

    ChaCha Independent Contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - ChaCha Independent Contractor in Miami, FL
    Current Employee - ChaCha Independent Contractor in Miami, FL

    I have been working at ChaCha

    Pros

    Great hours (i.e. you decide when you want to work and when you do not).

    Cons

    1. Extremely low pay: Making about 10 cents per query.

    2. Pay cuts & lack of raises: Are frequent, and often without notice, despite the hard work you do, and as a result there are never any raises.

    3. Lack of acknowledgment: The corporate management doesn't view you as an employee, despite you being the backbone of their business. Often an "I don't care" attitude is taken to any complaint, with rarely anything ever being done.

    Advice to ManagementAdvice

    Your contractors are you backbone, treat them with respect, and give them raises instead of pay cuts for their hard work.

    Doesn't Recommend
  2. Too Little Pay for Too Much Time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at ChaCha as a contractor (more than a year)

    Pros

    Money from the internet. Work your own hours.

    Cons

    Pay is ridiculously small compared to hours worked. You could spend several hours trying to make $5. It was great in the beginning but it went downhill starting in April. Without contests, you're spending the same amount of time working as before but making a LOT less.

    Advice to ManagementAdvice

    Pay more or bring contests back.

    Doesn't Recommend
    Negative Outlook
There are newer employer reviews for ChaCha

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