There are newer employer reviews for Chaos Commerce
There are newer employer reviews for Chaos Commerce

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Helpful (3)

Four months of misery

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Brooklyn, NY
Former Employee - Customer Service Representative in Brooklyn, NY
Doesn't Recommend
Negative Outlook

I worked at Chaos Commerce full-time (Less than a year)

Pros

The pay was pretty good for what you have to go through.

Cons

- Customer service is a thankless job without any real help from upper management - The company culture is terrible, the only thing keeping employees' morale up is complaining about customers and getting drunk at the occasional office party - They blast the air conditioning, so you're basically freezing to death - No one in the other departments are helpful - Reps are encouraged to lie and generally be unhelpful. - High turnaround. - They target artsy/creative types that need a job, and exploit their desperation. If you found their ad in the Craigslist writing job section, there's a good reason for it. - They try to market themselves as a "Fun" company to work for, but it's sitting in front of a computer in a windowless room for hours on end. - I was in absolutely depressed for four months before they let me go. My life has improved since then. - Half hour lunch break, with two fifteen minute breaks after that. I'd rather just have an hour break. The line to the microwave is long, and if you're at the end of the line, you're either gonna have to eat cold food, or have five minutes to eat. That is, unless you have a kosher meal. Then you can use the Kosher microwave. - Speaking of, if you're gonna work for this company, you better know what all the Jewish Holidays are, because those are the holidays you get off.

Advice to Management

Give customer service reps the tools they need to help customers.

Other Employee Reviews for Chaos Commerce

  1. Helpful (3)

    Not for everyone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Brooklyn, NY
    Former Employee - Customer Service Representative in Brooklyn, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Chaos Commerce full-time (More than a year)

    Pros

    Entry level customer service is worth the pay.. but inevitably they will try to give you extra heavy responsibility that makes the job hardly worth it, without giving any extra compensation. Be prepared to work on their time, not yours. This means all Jewish holidays are off (there are a lot), while normal holidays are not recognized. For example, we were told Thanksgiving was mandatory for customer service.. and on that day we were let off a little early as a "gift" to us (this was how it was presented anyways). Be prepared to work on Christmas Eve. Also, know that you will not receive the same treatment as those who work in other departments.. there were Jewish holidays when others (even non-Jewish employees) were let off early while CS was obligated to stay. Also, when customer service goes to lunch, all the tables are taken by other departments, leaving customer service to eat at their desks alone during the only substantial break. Basically, customer service is alienated from other departments and asked why they don't blend in with other departments. Mostly, though, be prepared to lie. The products sold are a joke and you'll see the same issues arise again and again. Reps are sent drafts to send to customers to cover up one of the endless mishaps. Provided that you actually want to solve an issue honestly, the other departments within the company are impossible to deal with.. so your left with your hands tied regardless. Overall, I found my time here to be wasteful but at least you get to listen to music and at least you get free coffee/tea.

    Cons

    You'll find your days to be repetitive with a hint of depression.

    Advice to Management

    Take more of a REAL interest in your employee's concerns.


  2. Helpful (1)

    Thanks, but no thanks.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Chaos Commerce full-time (More than a year)

    Pros

    Good location relatively close to transportation and shops (Dollar store right next door), youthful group, casual dress environment, loved my co-workers, lots of after-hours games and activities and events for staff to "let their hair down" or better yet, "get to know each other", hookups on merchandise, good amount of support and help from within your department, clean spaces, vending machines but also free cereal, PB&J, coffee, water, and condiments.

    Cons

    Invisible to upper management! Getting (non-paid) Jewish holidays off, but wanting you to work on Christmas and the like. Too many young employees, disconnect between departments, unspoken...awkwardness between Jewish and non-Jewish employees. In order to fake a "family" environment, they force mixers and parties down your throat--God forbid if you're an introvert, or rather, not willing to mix business with pleasure all in the name of "getting to know each other". You want to get to know me? Acknowledge me when I walk past you in the hallway instead of averting your eyes--they almost all do that. But be sure they're talking about you, yep, the same ones who you could have sworn didn't even know you were alive when you wandered into the break room.

    Advice to Management

    Better training, proper consideration of non-Jewish employees, less gossip. Focus on the ones who can net you RESULTS, not the ones who don't have company "spirit", gimme a break.


There are newer employer reviews for Chaos Commerce
There are newer employer reviews for Chaos Commerce

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