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1 person found this helpful  

Where Dreams Go to Die- Unless You're Jewish

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative  in  Brooklyn, NY
Former Employee - Customer Service Representative in Brooklyn, NY

I worked at Chaos Commerce full-time for more than a year

Pros

1. Fun, young group of people.
2. Senior management is always willing to sit down with anyone regardless of your position
3. Breakfast and snacks a re provided which is great because there isn't much to eat around there.
4. Fun monthly events which usually involve drinking.
5. The CEO is friendly and personable.
6. New management is actually looking out for the CS employees
7. Company culture has improved a lot.

Cons

1. Starting pay rate is ridiculous. The only people who will start working for $12 an hour are either desperate adults or teens who are just trying to make a little money. If you want quality employees give them quality pay.
2. 10 days off per year. So your first 15 months there you get 10 days off. So don't expect to see your family at Christmas or Thanks giving. If it's not Jewish holiday they don't care about it. But if you're Jewish feel free to take as many days as you like. Need to leave a day early for Yom Kippur? Not a problem.
3. Speaking of Jewish, it is a Jewish company so you get all the Jewish holidays off. You won't be paid for them despite the fact that you would rather work and need the money but you get them off. But if you're not Jewish and want to say spend Christmas with your family that's too bad you don't have that option.
4. If you are Jewish you will get a nice comfortable salary if you are not then expect to take the bus to work and barely survive as you make $12 an hour and see your Jewish colleagues pull up in their nice cars because they make real money. All the non Jews live with their parents because they can not afford rent or things like that.
5. No benefits at all. No bonus at all. No paid days off at all.
6. You will constantly be given additional work and may even get a new position but you probably won't get a raise and they may put you back in your old position in order to hire another Jewish person.
7. CS is heavily monitored, almost like a preschool. Why not give one 45 minute break for lunch and then 15 for the other break? Who can go out and purchase food and eat it in 30 mins?

Advice to ManagementAdvice

This is a great company if you are Jewish. But you guys need to realize that unless you hire an all Jewish staff your employees will not be happy. They will quit as long as the pay scales remain so vastly different, they get cheated out of time-off and you show no reverence for non Jewish holidays. If you value your employees as much as you say you do then pay them adult wages and improve your benefits package. 10 days off is asinine.

Doesn't Recommend
Neutral Outlook
Approves of CEO

8 Other Employee Reviews for Chaos Commerce (View Most Recent)

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  1. 1 person found this helpful  

    Significant Growth Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Brooklyn, NY
    Former Employee - Customer Service Representative in Brooklyn, NY

    I worked at Chaos Commerce full-time for less than a year

    Pros

    I made the transition into the role of CSR for Chaos Commerce right amid the holiday season. In coming from a heavy retail background, the position was AMAZING. For the bind I was in at the time, the pay was good, stable and steady.

    If your rent is low, you have little to no real responsibilities/bills or are a student, this would be a great job. For the initial requirements (work wise), the pay is very reasonable and actually on-par with most Entry Level CS rep positions. I was only with the company for 6+ months, however, within that time, I experienced a significant amount of growth and was entrusted with many responsibilities.

    Please understand, however, like most jobs, its going to take SOME work and effort in order to garner recognition and this is not to be expected if you are a sub-par employee. If you are not punctual, focused or detail oriented, you cannot expect to be praised or granted opportunities for growth.

    I left for a greater opportunity with another eCommerce business, for an ample pay increase and career opportunity. Though, without Chaos Commerce, I certainly would not have received the position. The role of CSR at Chaos was definitely a great stepping stone.

    Condensed version:

    - Good starting pay rate
    - Fairly young, diverse company
    - Monthly activities
    - VERY flexible schedules, Friday's off early
    - Respected in the "daily deals" realm of eCommerce, looks great on the resume! A great way to get your foot in the door starting out as a CS rep.

    Cons

    - No paid holidays, whatsoever.
    - Very little recognition of National holidays (only Christmas Day and New Years Day)
    - No distinction between personal days and vacation days
    - No paid time off
    - No discernible opportunities for pay increases within Customer Service. Employees are promised increases and then upper management, last minute, informs them they will not be honoring the raise. Leads to lack of trust and low morale

    Advice to ManagementAdvice

    My main critique of the company would be that the additional "titles" and responsibilities, sometimes do not add up to much. What does the title of Dropship Manager, eBay CS Manager or Dispute Manager really mean if the rep next you, that only sends emails all day, is making just as much as you? It does not offer much incentive to remain. Especially when those in upper management have appeared hesitant when honoring promised raises. Instead, it leads to doubt, mistrust and ultimately low morale.

    My advice to management, specifically upper management, would be to possibly target an even younger demographic, more students or those with less responsibilities. I found that the main employees with low morale and outlook were a bit older and more in need of a real "career", with significant salary increases. I think the role of CSR with this company would be better suited for those with the actual availability to "grow" with the company, rather than those simply looking for a job to pay the bills.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Challenging Work, Inclusive Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chaos Commerce full-time

    Pros

    A small company where management is always ready to listen to new ideas.
    * Lots of room for growth within the company and flexibility with your position.
    * Monthly events are a great way to get to know people in other departments.
    * Lunches are nice because everyone usually eats together in the break room, instead of leaving the office.
    * Work can be challenging, but overall it's a very relaxed environment.

    Cons

    Not many vacation days. No benefits.

    Advice to ManagementAdvice

    Perhaps more full staff team meetings so entry-level employees can share their ideas with management.

    Recommends
    Positive Outlook
    Approves of CEO
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