Charles Schwab

  www.schwab.com
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879 Employee Reviews (View Most Recent)

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1 person found this helpful  

Too nice, too slow

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee  in  San Francisco, CA
Current Employee - Anonymous Employee in San Francisco, CA

Pros

Great work-life balance.
People are supportive and non-competitive.
Great for those looking for non-challenging long-term career.
Nice perks.

Cons

Passive-aggressive behaviors; no one says "no";
IT infrastructure is a mess and Mac support is lacking. What is this, 2004?
Marketing is not integrated and way behind the curve in terms of modern, social web.
Inadequate support for user-centered design practices.
Takes forever to get anything done because of so many layers and departments.

Advice to ManagementAdvice

In terms of digital marketing, hire more fresh blood with solid digital agency experience. CS should be split into digital and non-digital groups.

Recommends
Neutral Outlook
Approves of CEO

Other reviews for Charles Schwab

  1. 1 person found this helpful  

    Call center work, interesting but also a grind.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Registered Representative  in  Indianapolis, IN
    Former Employee - Registered Representative in Indianapolis, IN

    Pros

    Lots of training provided to help you acquire, learn and advance your skills and knowledge. Decent benefits, most of the people on your team are caring, hard working individuals.

    Cons

    You have to like being on the phone all day long. 50 - 100 calls per shift is average. Either you master their information retrieval software program or the frustration level can climb through the roof. Schwab needs to convert their trading software to a Windows platform; in its current form it's not intuitive and increases the possibility for brokers to make mistakes.

    Advice to ManagementAdvice

    Despite Schwab's avowed purpose to be the leader in discount brokerage companies, company direction and policy at times seems to depend on which way the wind is blowing. Update and integrate your software to make it user friendly and more efficient; the job can be stressful enough without trying to work with 6 different software packages simultaneously.

    Recommends
    Negative Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Good People and Good Benefits But Pay and Environment Really Varies by Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager  in  San Francisco, CA
    Current Employee - Product Manager in San Francisco, CA

    Pros

    - On the whole, you work with a lot of good people who know what they are doing
    - Great benefits and a company that goes out of their way to try and help their employee's fulfill their financial and personal health goals.
    - Overall company's objectives and goals are something I can get behind and feel good about.
    - Company provides many in-house training opportunities.

    Cons

    - Lots of people who stay for a very long time, which can stagnate progress (resistance to change).
    - Legally conservative company with lots of red tape that does a decent job to protect the brand but also slows progress and change
    - Pay is average to below average compared to others in industry in area. HR is not very creative at coming up with ways to recognize employees for their contributions.
    - To move up, you have to change departments. Difficult to grow within.

    Advice to ManagementAdvice

    - Give Managers more ways to recognize their employees in a meaningful way.
    - Become more efficient at weighing legal risk vs time to market rewards and new business growth

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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