Charles Schwab

www.schwab.com
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3 people found this helpful  

Charles Schwab Bank Customer Service Rep

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Schwab Bank Customer Service Representative in Denver, CO
Current Employee - Schwab Bank Customer Service Representative in Denver, CO

I have been working at Charles Schwab full-time (more than a year)

Pros

for the most part, great managers and coworkers. benefits are fantastic. health, vision, and dental insurance are all very competitive. Directors are very present, I have met many of the senior level people on several occasions. Schwab genuinely wants their employees to be happy, and takes many steps to put that to action.

Cons

Where to begin... to say that the bank technology is old is a gross understatement. Bank reps literally use 20 different systems, none of which communicate with each other, and they all do ONE single thing. The pay with Schwab Bank does not compensate for the verbal abuse that has to be tolerated by reps on a day to day basis. Clients are often EXTREMELY angry when they call in, usually because their debit card has been declined or blocked due to the conservative fraud monitoring system on the cards. The turnover with Schwab Bank is very high due to these and other frustrations, and the training is not long or thorough enough, so there are always new reps that are making grave mistakes and/ or giving out wrong information. You take call after call after call, with very structured and limited breaks. Also, Schwab Bank is an online bank, but they don't offer e-statements or e-transfers for savings accounts... Just another example. Doesn't make sense.

Advice to ManagementAdvice

invest some money in the bank. it's a very small piece of Schwab overall, but clients lose faith SO quickly in the company when they have problem after problem, and mistake after mistake. Compensate your people better. The amount that we make isn't enough for what we do.

Doesn't Recommend
Neutral Outlook
Approves of CEO

932 Other Employee Reviews for Charles Schwab (View Most Recent)

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  1. 2 people found this helpful  

    TUMULTUOUS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO

    I have been working at Charles Schwab full-time (more than a year)

    Pros

    Good benefits, generous paid time off.

    Cons

    At Schwab, you will be micro-managed to the inth degree. They don't pay very well either. If you work in the Banking call-center, you will be miserable. I haven't worked there in almost a year and I still have nightmares.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Soul crushing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stock Broker in Phoenix, AZ
    Former Employee - Stock Broker in Phoenix, AZ

    I worked at Charles Schwab full-time (more than a year)

    Pros

    Great people, great training, you will not move up!

    Cons

    Extremely low pay. You are told one thing in on board training and once you get to your desk reality sets in. They do not care about your experience or knowledge, you are rated on your ability to get clients to click on sections of the website and bring in funds. You will NOT be compensated for it. They want robots who drink the Kool aid and monitor every single thing you do. Expect to take phone call after phone call after phone call! Most of what you will be doing will be resetting passwords for people who have no clue about the Internet. Get your 7 and 63 and GTFO!

    Advice to ManagementAdvice

    Pay your employees! There is a reason everyone wants out!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Charles Schwab

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