Charles Schwab

  www.schwab.com
  www.schwab.com
There are newer employer reviews for Charles Schwab

3 people found this helpful  

A great company that is not so great to work for.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee in San Francisco, CA
Former Employee - Anonymous Employee in San Francisco, CA

I worked at Charles Schwab full-time (more than an year)

Pros

Good vision, product & services; relevant to the marketplace. Legally and ethically sound organization. Promotes diversity in management. Strong group of employees.

Cons

If you are hired in below your experience (something that happens to many in this economy) you will almost never advance. Low pay compared to similar jobs with other companies. Culture is very slow to consider or accept change. Lower level managers/directors are more motivated to pace themselves and their teams to extend their job security. Bureaucracy rules and mediocracy is the result.

Advice to ManagementAdvice

Ask of each director, "do you have 20 years experience or 1 years experience - 20 times?"

Doesn't Recommend
Negative Outlook
Approves of CEO

903 Other Employee Reviews for Charles Schwab (View Most Recent)

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  1. 6 people found this helpful  

    Falling behind from a technology standpoint

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Managing Director, Marketing in San Francisco, CA
    Current Employee - Managing Director, Marketing in San Francisco, CA

    I have been working at Charles Schwab full-time (more than 10 years)

    Pros

    If your manager allows it, you can work remotely on occasion. Solid values and ethics. Good ability to move around from department to department, provided there are jobs you are interested in open.

    Cons

    Workforce is stretched too thin. Frequent reorganizations make it hard to know who has ownership/responsibility when issues arise. Technology infrastructure is seriously outdated and results in frequent frustration/loss of productivity for employees. Some groups rarely promote employees and are reluctant to make salary adjustments for long-time employees, resulting in many high performers leaving the firm to obtain a better title/salary.

    Advice to ManagementAdvice

    Take a look at the employee rewards and recognition programs and find a way to provide meaningful, public recognition for more employees. And work on implementing a social media monitoring program so employees are not blocked from using all sites with a social aspect.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Charles Schwab Bank Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Schwab Bank Customer Service Representative in Denver, CO
    Current Employee - Schwab Bank Customer Service Representative in Denver, CO

    I have been working at Charles Schwab full-time (more than an year)

    Pros

    for the most part, great managers and coworkers. benefits are fantastic. health, vision, and dental insurance are all very competitive. Directors are very present, I have met many of the senior level people on several occasions. Schwab genuinely wants their employees to be happy, and takes many steps to put that to action.

    Cons

    Where to begin... to say that the bank technology is old is a gross understatement. Bank reps literally use 20 different systems, none of which communicate with each other, and they all do ONE single thing. The pay with Schwab Bank does not compensate for the verbal abuse that has to be tolerated by reps on a day to day basis. Clients are often EXTREMELY angry when they call in, usually because their debit card has been declined or blocked due to the conservative fraud monitoring system on the cards. The turnover with Schwab Bank is very high due to these and other frustrations, and the training is not long or thorough enough, so there are always new reps that are making grave mistakes and/ or giving out wrong information. You take call after call after call, with very structured and limited breaks. Also, Schwab Bank is an online bank, but they don't offer e-statements or e-transfers for savings accounts... Just another example. Doesn't make sense.

    Advice to ManagementAdvice

    invest some money in the bank. it's a very small piece of Schwab overall, but clients lose faith SO quickly in the company when they have problem after problem, and mistake after mistake. Compensate your people better. The amount that we make isn't enough for what we do.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Charles Schwab

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