There are newer employer reviews for Charles Schwab

 

Great Company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Charles Schwab full-time

Pros

Great work environment
Ability to advance in different career avenues
401K and brokerage help is available to you
Ability to ghost other departments within the company
Training and self improvement classes available

Cons

Review of procedures can be a bit repetitive.
Training sometimes it not steered towards the department you work in

Recommends
Positive Outlook
Approves of CEO

853 Other Employee Reviews for Charles Schwab (View Most Recent)

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  1. 1 person found this helpful  

    Okay if you can do the call center environment with no opportunity for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advisor Services
    Current Employee - Advisor Services

    I have been working at Charles Schwab full-time for less than a year

    Pros

    Company seemed to care about ethics and employees were pretty knowledgeable. After certain amount of time, they will help you get your licenses.

    Cons

    If you miss the training class, you get stuck in front of webinars teaching yourself. No one sat down with me to go over programs used or really explain other departments and how they work together. Very spotty training. Management seemed supportive, but some employees seem very unhappy with lack of room for growth and there were many complaints about pay. The 40+ incoming phone calls per person/day were not addressed to me in the interview. I did not know it would be a call center environment like that. Each floor was open with all departments pushed together, no offices and cubicles with very low barriers. Hard to hear yourself talk and difficult to get a decent amount of time for break without someone asking where you are or telling you to get back on the phone after 5 minutes. I also saw employees using email and instant message bad mouthing other team members and would openly talk about management as soon as they left for the day. Not a very encouraging environment to be in, so I left.

    Advice to ManagementAdvice

    Encourage better morale in your team and focus more on training. When hiring someone new to the industry, it's not a good idea to give them webinars and then expect them to feel confident and knowledgable on the phones without anyone taking the time to help with questions or train on Schwab properly.

  2. 2 people found this helpful  

    10 great years, 2 not so much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charles Schwab full-time

    Pros

    Some of the nicest people you will ever meet. The feeling you're working for a company that has values and a purpose. Feeling like the work you're doing is actually helping people.

    Cons

    Beware the reorg - they love to reorganize constantly. If you hate your job or boss don't worry - it will probably change soon enough. Unfortunately this leads to confusion, institutional knowledge getting lost in the shuffle, sometimes terrible situations for unsuspecting employees. And heaven help you if you get separated from your support network. Oh, and get the title and position you want on your way in because there is no such thing as a promotion.

    Advice to ManagementAdvice

    Stop thinking you've found Willy Wonka's magic ticket with every new executive and reorganizing everyone at his or her whim. You've already got a great team. Promote from within. Stop overturning the apple cart so often. Let the smart people you already have do their jobs without so much distraction.

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