There are newer employer reviews for Charles Schwab

 

Would work there again

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Specialist
Former Employee - Specialist

I worked at Charles Schwab full-time for more than 3 years

Pros

Client and employee driven. Great place to work.

Cons

They could pay more to the superstars.

Recommends
Positive Outlook
Approves of CEO

853 Other Employee Reviews for Charles Schwab (View Most Recent)

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  1.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charles Schwab full-time

    Pros

    Great work environment
    Ability to advance in different career avenues
    401K and brokerage help is available to you
    Ability to ghost other departments within the company
    Training and self improvement classes available

    Cons

    Review of procedures can be a bit repetitive.
    Training sometimes it not steered towards the department you work in

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Okay if you can do the call center environment with no opportunity for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advisor Services
    Current Employee - Advisor Services

    I have been working at Charles Schwab full-time for less than a year

    Pros

    Company seemed to care about ethics and employees were pretty knowledgeable. After certain amount of time, they will help you get your licenses.

    Cons

    If you miss the training class, you get stuck in front of webinars teaching yourself. No one sat down with me to go over programs used or really explain other departments and how they work together. Very spotty training. Management seemed supportive, but some employees seem very unhappy with lack of room for growth and there were many complaints about pay. The 40+ incoming phone calls per person/day were not addressed to me in the interview. I did not know it would be a call center environment like that. Each floor was open with all departments pushed together, no offices and cubicles with very low barriers. Hard to hear yourself talk and difficult to get a decent amount of time for break without someone asking where you are or telling you to get back on the phone after 5 minutes. I also saw employees using email and instant message bad mouthing other team members and would openly talk about management as soon as they left for the day. Not a very encouraging environment to be in, so I left.

    Advice to ManagementAdvice

    Encourage better morale in your team and focus more on training. When hiring someone new to the industry, it's not a good idea to give them webinars and then expect them to feel confident and knowledgable on the phones without anyone taking the time to help with questions or train on Schwab properly.

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