There are newer employer reviews for Charles Schwab
There are newer employer reviews for Charles Schwab

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Decent place to start a financial career.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Stock Broker in Denver, CO
Current Employee - Stock Broker in Denver, CO

I have been working at Charles Schwab full-time (More than 5 years)

Recommends
Neutral Outlook
No opinion of CEO
Recommends
Neutral Outlook
No opinion of CEO

Pros

Good training in the beginning and a good introduction to the financial services industry. Co-workers are mostly helpful and engaged.

Cons

Poor starting salary. Very little chance of advancement unless you want another phone job. Management changes direction often and seems to have very little direction.

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  1. Helpful (6)

    Perfect job for a person with IQ of 80 or below. Must Love Bingo, Pokeno and Coloring.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Broker Trainee in Phoenix, AZ
    Current Employee - Broker Trainee in Phoenix, AZ

    I have been working at Charles Schwab full-time (More than 3 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    I no longer work there.

    Cons

    When hired they never tell you that there is sales involved. They also never tell you that it is a call center. If you have never worked in call center, you will not know that in this job you do not have any autonomy on anything. Your breaks, lunchtime, and desks are selected for you. I often called it Schwab High School. They tell you silly phrases like "make new best friends on the phone call" or "this is a fun job" You are required to play silly games like Bingo, Pokeno, and do coloring activities ... yes I am serious coloring..like crayons and markers .... If you have a backbone and do not particpate in these ascinine activitie , expect a write up. I was written up for not playing Bingo and not using my personal time to go to happy hour on my own personal time for team activites. If you are person of an IQ of about 80 it is the perfect place to work. They will think for you so there is no need for reasoning or logic.

    Advice to Management

    Evaluate job performance not similarities of personalities. Not every good employee wants to be your friend.


  2. Helpful (4)

    Call Center Sweat Shop

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Representative in Phoenix, AZ
    Former Employee - Registered Representative in Phoenix, AZ

    I worked at Charles Schwab full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    They pay you money, have benefits (but they've gotten worse and more complex), peers are generally good people, phoenix is a 24 hour center has many different time slots you can work, good back office processing (they rarely make mistakes).

    Cons

    Non stop taking call after call after call after call for 8 - 10 hours depending on your shift, on average about 80 inbound calls ranging from about 50,000 topics that clients expect you to be an expert at, yet you're just entry-level. Clients are unpredictable, annoying, and ridiculous, 99.99% of the time clients are wrong (thats why they are calling because they don't know what they're doing). You're basically a human punching bag for them to verbally assault you over the phone even though clients are wrong. Lots of managers don't know what they are doing, they don't know much about the market, options, and margins, they got to where they are by sucking up a lot.

    Advice to Management

    Combine some operations tasks with brokers. Nobody likes being stuck on the phone for 10 hours. Make a couple hours available for people to process paperwork. This will give them a better understanding of how forms and applications are processed and keep people happy at work instead of miserable and complaining. Give your own personal Schwab systems test to candidates who are trying to become managers because some managers don't know anything about options and margins and those departments are closed after 5.


There are newer employer reviews for Charles Schwab
There are newer employer reviews for Charles Schwab

See Most Recent

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