There are newer employer reviews for Charming Charlie
There are newer employer reviews for Charming Charlie

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Great experience

Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Charming Charlie

Pros

Great management and staff. Fun environment.

Cons

Low pay and sometimes not enough hours.

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  1. Helpful (2)

    A new company with A LOT to learn

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate (Charmer) in Bowie, MD
    Current Employee - Sales Associate (Charmer) in Bowie, MD

    I have been working at Charming Charlie part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The store has come very cute and relatively cheap items. Also, every quarter they do employee appreciation weekend where your employee discount goes from the original 25% off to 40% off. The store is also visually pleasing and it a gorgeous place to work when it is assembled correctly.

    Cons

    They are so focused on sales that they don't pay attention to the needs of employees or customers. Attempting to perform a transaction turns into an interrogation of the customer. If a customer declines to give out their name, email, and phone number for the customer capture and rewards program, you are coached in ways of coercing the customer into giving you. You are told to never take no for an answer and are encouraged to keep asking multiple times. It's overwhelming for the associate and the customer. They never have enough hours for scheduling because they hire to many people and on top of that, the hours are never distributed well. The number of hours you work depend on if a manager likes you or not, not seniority or work ethic. A part time associate with a bad work ethic can have 20+ hours a week because they are a favorite of the managers rather than an actual hard working associate who will have 4-6 hours a week. They do not pay attention to work ethic and base everything on favoritism unfortunately. They pass up some of the best sales associates for promotions even though they boast about their drive for internal promotions. Instead, they will bring it outside friends for the positions even though they know nothing about the company and how to do any procedures. Then they have the old sales associates train them for the position. Another issue is that the company does not pay attention to what merchandise is sold at what stores and how to apply that to shipment. They send an overwhelming amount of merchandise that does not sell to a store or that is ridiculously overstocked for the area designated to that particular item while neglecting to send them items that are very popular in that area. They do not pay attention to the report that states what merchandise is popular at the different stores and you can lose a lot of sales because you never have the merchandise that your customers want, like clip on earrings for example. There is a lot that the company needs to improve upon with regards to effective management, employee needs, and customer needs.

    Advice to Management

    Pay attention to the needs of your employees! Learn to appreciate the hard workers that you have before they all leave the companies and put their skills to use elsewhere. Do more internal promotions rather than bringing people from outside of the company who know nothing about the procedures and expect the sales associate that you turned down to train them. People have different backgrounds and lifestyles and those can help them to work better with different customers. Being more accepting of different cultures and promoting those outside of the cookie-cutter image the company is so desperate to display can actually help sales in certain demographics. Knowing your customer base is important and having a staff that can work together in helping that customer base is more important in driving sales than add ons, email captures, and magazine subscriptions.


  2. Great to shop, too big to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Northborough, MA
    Former Employee - Assistant Manager in Northborough, MA

    I worked at Charming Charlie full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The store is fun to work in, great for those with a visual eye! There is also a great discount.

    Cons

    Company is growing too fast to keep store management up-to-date with changes. The stores are suffering at the ground level.

    Advice to Management

    Share changes with management when they happen, not when it's too late. Also, place better management throughout the districts with smaller segments.


There are newer employer reviews for Charming Charlie
There are newer employer reviews for Charming Charlie

See Most Recent

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