Charter Communications – “Charter Call Center; Vancouver WA”

Pros

One of the best reasons to work at Charter was the pay. It was the only thing that kept me there for as long as it did. The benefit package was also a plus. We were always trained on the new products and the features and benefits of that product. It was a fairly nice facility, it was infact pretty new. It would have been nice to LIVE in an area that charter had service, because I would have got free cable, internet, and phone. . but in Vancouver, it's Comcast. Can't really say anything else good about this place.

Cons

Bad Reasons? I can name a million. First off, the management here does not care one bit about you. They are only looking at you as a number, not a person. It took me 4 months to get FMLA approved for a personal problem. They have MANDATORY overtime, which sure, is extra money, but they will schedule you your overtime, even if it means you have to come in at 5am and work for an hour, and then go home, and come BACK for your normal shift at, lets say 9am. Requesting time off was a pain in the butt. Lots of drama. TONS of it. Felt like highschool all over again.

Advice to Senior Management

Close the outsourced call centers because that was probably one of the top 5 reasons why people would become upset.