Charter Communications

  www.charter.com
  www.charter.com
There are newer employer reviews for Charter Communications

 

The left hand know eith not what the right hand doith

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Service Representative in Vancouver, WA
Current Employee - Customer Service Representative in Vancouver, WA

I have been working at Charter Communications full-time (more than 5 years)

Pros

Starting pay is 11:00. This is average for cable company call. Enters.

Cons

Everyday your first obligation will be to see what changes have been made sine your last day here. Most of the time, something will have changed and you will be punished for not knowing and carrying out these changes. There will be a meeting after your shift has started to better explain the changes. Meanwhile, answer phones and do your best.

Advice to ManagementAdvice

1. Make sure that none of your changes actually take place before teaching the employees how to handle the changes.
2. If you think what the agents say is becoming monotonous, try letting them answer tha phone & respond to customers with some variety.
3. Allow me to answer ALL of the questions on this form. (the following segment only let's me answer 2 of the 5 questions).

Disapproves of CEO

450 Other Employee Reviews for Charter Communications (View Most Recent)

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  1.  

    Good pay. Poor customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Broadband Sales Specialist in Walker, MI
    Former Employee - Broadband Sales Specialist in Walker, MI

    I worked at Charter Communications full-time (more than an year)

    Pros

    Pay and benefits.
    People you work with.

    Cons

    Quotas, expectations, and customer service

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    It has been an adventure although it dosen`t pay the bills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Courrier in Engelhard, NC
    Current Employee - Courrier in Engelhard, NC

    I have been working at Charter Communications part-time (more than an year)

    Pros

    It has been an experience, considering being my own boss.

    Cons

    There is no room for failure the job has to be done right the first time.

    Advice to ManagementAdvice

    I feel that courtesy and respect can creat a great work atmosphere, and in some cases can be more valuable than money, meaning I might work for a company that is not paying alot, but they are very easy to work with.

    Recommends
    Neutral Outlook
There are newer employer reviews for Charter Communications

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