There are newer employer reviews for Charter Communications

 

The left hand know eith not what the right hand doith

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Service Representative  in  Vancouver, WA
Current Employee - Customer Service Representative in Vancouver, WA

I have been working at Charter Communications full-time for more than 5 years

Pros

Starting pay is 11:00. This is average for cable company call. Enters.

Cons

Everyday your first obligation will be to see what changes have been made sine your last day here. Most of the time, something will have changed and you will be punished for not knowing and carrying out these changes. There will be a meeting after your shift has started to better explain the changes. Meanwhile, answer phones and do your best.

Advice to ManagementAdvice

1. Make sure that none of your changes actually take place before teaching the employees how to handle the changes.
2. If you think what the agents say is becoming monotonous, try letting them answer tha phone & respond to customers with some variety.
3. Allow me to answer ALL of the questions on this form. (the following segment only let's me answer 2 of the 5 questions).

Disapproves of CEO

396 Other Employee Reviews for Charter Communications (View Most Recent)

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  1.  

    Good pay. Poor customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Broadband Sales Specialist  in  Walker, MI
    Former Employee - Broadband Sales Specialist in Walker, MI

    I worked at Charter Communications full-time for more than a year

    Pros

    Pay and benefits.
    People you work with.

    Cons

    Quotas, expectations, and customer service

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Boring job but good benefits, good for someone looking for stable office job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Broadband Technical Advisor I  in  Rochester, MN
    Current Employee - Broadband Technical Advisor I in Rochester, MN

    I have been working at Charter Communications full-time for more than 3 years

    Pros

    Benefits are good, continuous training.

    Cons

    Hard for some people to fit in and advance within the company. You really have to stick your neck out and be seen and heard by management.

    Advice to ManagementAdvice

    Encourage those with skills beyond the scope of your operation to reach higher, and help by working with employees to get into more suitable positions.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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