There are newer employer reviews for Charter Communications
There are newer employer reviews for Charter Communications

See Most Recent

Helpful (1)

The left hand know eith not what the right hand doith

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Vancouver, WA
Current Employee - Customer Service Representative in Vancouver, WA

I have been working at Charter Communications full-time (More than 5 years)

Disapproves of CEO
Disapproves of CEO

Pros

Starting pay is 11:00. This is average for cable company call. Enters.

Cons

Everyday your first obligation will be to see what changes have been made sine your last day here. Most of the time, something will have changed and you will be punished for not knowing and carrying out these changes. There will be a meeting after your shift has started to better explain the changes. Meanwhile, answer phones and do your best.

Advice to Management

1. Make sure that none of your changes actually take place before teaching the employees how to handle the changes.
2. If you think what the agents say is becoming monotonous, try letting them answer tha phone & respond to customers with some variety.
3. Allow me to answer ALL of the questions on this form. (the following segment only let's me answer 2 of the 5 questions).

0 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
  1. Good pay. Poor customer service.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Broadband Sales Specialist in Walker, MI
    Former Employee - Broadband Sales Specialist in Walker, MI

    I worked at Charter Communications full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay and benefits.
    People you work with.

    Cons

    Quotas, expectations, and customer service


  2. Good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Data Architecture in Saint Louis, MO
    Former Employee - Director of Data Architecture in Saint Louis, MO

    I worked at Charter Communications full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Surrounded by highly educated, highly technical people. Advancement was fluid, provided you worked hard and demonstrated skills worthy of advance. Free cable, nice perk. Good benefits, not great but good.

    Cons

    Hours were odd (frequent night work). Integration points changed frequently as the company acquired or divested from various vendors. Some people were pecimistic, but I think you have that at every company. The pecimistic people were usually the lazy people.

    Advice to Management

    Stock grants as a "perk" were a joke. The company was going bankrupt and they clearly knew it. That added to the pecimism.


There are newer employer reviews for Charter Communications
There are newer employer reviews for Charter Communications

See Most Recent

Work at Charter Communications? Share Your Experiences

Charter Communications

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.