386 Employee Reviews (View Most Recent)

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Good career, finally getting back on track after the bankruptcy.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Systems Technician Senior  in  Grand Rapids, MI
Current Employee - Systems Technician Senior in Grand Rapids, MI

I have been working at Charter Communications full-time for more than 10 years

Pros

Flexible work schedule
Decent benefits - Med/Dental/Optical/Disbility/Life ins/401k/Company vehicle/Paid vacation.
Good employees

Most positions have room for advancement up to a point. I think overall it's a good company to work for, I think we have some great employees, and the future is looking brighter.

Cons

Wages are ok, but less than the nationwide average for the same job. Contract work needs to be looked at. The quality is bad, and the standards are not upheld by most.

Advice to ManagementAdvice

Keep contract work to a minumum, no matter how much emphasis is put on quality its generally not up to the company standards. Make people with longevity actually feel appreciated. After 10 years, you should not be paid the same as someone in the same job title for 5 years.

Recommends
Neutral Outlook
Approves of CEO

Other Reviews for Charter Communications

  1.  

    Culture Gone Wrong

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Creative Services Director  in  Greenville, SC
    Former Employee - Creative Services Director in Greenville, SC

    I worked at Charter Communications full-time for more than 10 years

    Pros

    Charter offers good health benefits and has a good 401k package. They keep you informed of changes to these benefits. You also get free cable and some discounts or free upgrades on other services such as phone and cable modem.

    Cons

    The company is placed in divisions and upper management only reports results or trends and the way ones division got there and operating practices can become warped. The Charter Media division I worked in became stacked with those who wanted results over customer satisfaction. They used HR extensively to force employees out. They wanted me to fire an employee who needed a Liver transplant for lack of performance and when I refused saying we have a corporate responsibility, I was no longer a team player. One day they wanted me to fire my whole crew. I would hear statements like "Our division has a lower rate of Turnover than it should". Performance reviews were tied to rate increases. So even if everyone performed well, results were required to be curved down to meet available funds. Sales people were sent to Hawaii, while I had to write a full report justifying the purchase of a new desk or chair and how it would generate income. A sense of paranoia and always looking over ones shoulder is rampant. I often found myself trying to make equipment work, purchased and approved by those with no technical background, who would never have to use it. Most middle and upper management positions in Charter Media became filled with those having more experience selling used cars than a background in Cable, Broadcasting, Telecommunications or even business management. This is just the tip of the iceberg. What always amazed me is the company continually underperformed and the divisional and corporate management wonder why.

    Advice to ManagementAdvice

    You've lost a lot of good talented people due to the failure of your leadership team and it's focus on the final goal not how you get there.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Terrible upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Installations and Sales  in  Saint Louis, MO
    Former Employee - Installations and Sales in Saint Louis, MO

    I worked at Charter Communications full-time for more than 8 years

    Pros

    coworkers and benefits. Pay used to be good

    Cons

    executive level management are brain dead and have no idea how to satisfy the needs of the customer. Also, they find ways to reduce your pay each year.

    Advice to ManagementAdvice

    promote people who know and have been in the industry for a long time. Quit bringing outsiders into executive level positions. They may have a nice resume, but nothing makes up for actual experience with the company and its customers.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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