There are newer employer reviews for Charter Communications
There are newer employer reviews for Charter Communications

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Helpful (1)

Terrible upper management

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Installations and Sales in Saint Louis, MO
Former Employee - Installations and Sales in Saint Louis, MO

I worked at Charter Communications full-time (More than 8 years)

Doesn't Recommend
Neutral Outlook
Disapproves of CEO
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Pros

coworkers and benefits. Pay used to be good

Cons

executive level management are brain dead and have no idea how to satisfy the needs of the customer. Also, they find ways to reduce your pay each year.

Advice to Management

promote people who know and have been in the industry for a long time. Quit bringing outsiders into executive level positions. They may have a nice resume, but nothing makes up for actual experience with the company and its customers.

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  1. Helpful (1)

    The left hand know eith not what the right hand doith

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Vancouver, WA
    Current Employee - Customer Service Representative in Vancouver, WA

    I have been working at Charter Communications full-time (More than 5 years)

    Disapproves of CEO
    Disapproves of CEO

    Pros

    Starting pay is 11:00. This is average for cable company call. Enters.

    Cons

    Everyday your first obligation will be to see what changes have been made sine your last day here. Most of the time, something will have changed and you will be punished for not knowing and carrying out these changes. There will be a meeting after your shift has started to better explain the changes. Meanwhile, answer phones and do your best.

    Advice to Management

    1. Make sure that none of your changes actually take place before teaching the employees how to handle the changes.
    2. If you think what the agents say is becoming monotonous, try letting them answer tha phone & respond to customers with some variety.
    3. Allow me to answer ALL of the questions on this form. (the following segment only let's me answer 2 of the 5 questions).


  2. Good pay. Poor customer service.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Broadband Sales Specialist in Walker, MI
    Former Employee - Broadband Sales Specialist in Walker, MI

    I worked at Charter Communications full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay and benefits.
    People you work with.

    Cons

    Quotas, expectations, and customer service


There are newer employer reviews for Charter Communications
There are newer employer reviews for Charter Communications

See Most Recent

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