Charter Communications

  www.charter.com
  www.charter.com
There are newer employer reviews for Charter Communications

1 person found this helpful  

Terrible upper management

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Installations and Sales in Saint Louis, MO
Former Employee - Installations and Sales in Saint Louis, MO

I worked at Charter Communications full-time (more than 8 years)

Pros

coworkers and benefits. Pay used to be good

Cons

executive level management are brain dead and have no idea how to satisfy the needs of the customer. Also, they find ways to reduce your pay each year.

Advice to ManagementAdvice

promote people who know and have been in the industry for a long time. Quit bringing outsiders into executive level positions. They may have a nice resume, but nothing makes up for actual experience with the company and its customers.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

450 Other Employee Reviews for Charter Communications (View Most Recent)

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  1.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Data Architecture in Saint Louis, MO
    Former Employee - Director of Data Architecture in Saint Louis, MO

    I worked at Charter Communications full-time (more than 5 years)

    Pros

    Surrounded by highly educated, highly technical people. Advancement was fluid, provided you worked hard and demonstrated skills worthy of advance. Free cable, nice perk. Good benefits, not great but good.

    Cons

    Hours were odd (frequent night work). Integration points changed frequently as the company acquired or divested from various vendors. Some people were pecimistic, but I think you have that at every company. The pecimistic people were usually the lazy people.

    Advice to ManagementAdvice

    Stock grants as a "perk" were a joke. The company was going bankrupt and they clearly knew it. That added to the pecimism.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    The left hand know eith not what the right hand doith

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative in Vancouver, WA
    Current Employee - Customer Service Representative in Vancouver, WA

    I have been working at Charter Communications full-time (more than 5 years)

    Pros

    Starting pay is 11:00. This is average for cable company call. Enters.

    Cons

    Everyday your first obligation will be to see what changes have been made sine your last day here. Most of the time, something will have changed and you will be punished for not knowing and carrying out these changes. There will be a meeting after your shift has started to better explain the changes. Meanwhile, answer phones and do your best.

    Advice to ManagementAdvice

    1. Make sure that none of your changes actually take place before teaching the employees how to handle the changes.
    2. If you think what the agents say is becoming monotonous, try letting them answer tha phone & respond to customers with some variety.
    3. Allow me to answer ALL of the questions on this form. (the following segment only let's me answer 2 of the 5 questions).

    Disapproves of CEO
There are newer employer reviews for Charter Communications

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