There are newer employer reviews for Charter Communications

 

Cool Place to work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Systems Technician II  in  Hammond, LA
Former Employee - Systems Technician II in Hammond, LA

I worked at Charter Communications full-time for more than 3 years

Pros

Overtime is always available at this company.

Cons

every other Weekend on call really sucks

Advice to ManagementAdvice

Boost Moral

Recommends
Neutral Outlook
Approves of CEO

396 Other Employee Reviews for Charter Communications (View Most Recent)

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  1.  

    Sales Metrics

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications full-time

    Pros

    Good product line, always improving. Local support and office culture was great.

    Cons

    No matter your work ethics and accomplishments, you are replaceable. Until they figure out how to improve their labor capital retention, I do not see things improving.

    Advice to ManagementAdvice

    Sales metrics and incentives are over simplified, The company should look at some best practices, starting with their closest competitors. Additionally, performance appraisals were misleading, due to data entry mistake and [ ...]

    Doesn't Recommend
    No opinion of CEO
  2.  

    Culture Gone Wrong

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Creative Services Director  in  Greenville, SC
    Former Employee - Creative Services Director in Greenville, SC

    I worked at Charter Communications full-time for more than 10 years

    Pros

    Charter offers good health benefits and has a good 401k package. They keep you informed of changes to these benefits. You also get free cable and some discounts or free upgrades on other services such as phone and cable modem.

    Cons

    The company is placed in divisions and upper management only reports results or trends and the way ones division got there and operating practices can become warped. The Charter Media division I worked in became stacked with those who wanted results over customer satisfaction. They used HR extensively to force employees out. They wanted me to fire an employee who needed a Liver transplant for lack of performance and when I refused saying we have a corporate responsibility, I was no longer a team player. One day they wanted me to fire my whole crew. I would hear statements like "Our division has a lower rate of Turnover than it should". Performance reviews were tied to rate increases. So even if everyone performed well, results were required to be curved down to meet available funds. Sales people were sent to Hawaii, while I had to write a full report justifying the purchase of a new desk or chair and how it would generate income. A sense of paranoia and always looking over ones shoulder is rampant. I often found myself trying to make equipment work, purchased and approved by those with no technical background, who would never have to use it. Most middle and upper management positions in Charter Media became filled with those having more experience selling used cars than a background in Cable, Broadcasting, Telecommunications or even business management. This is just the tip of the iceberg. What always amazed me is the company continually underperformed and the divisional and corporate management wonder why.

    Advice to ManagementAdvice

    You've lost a lot of good talented people due to the failure of your leadership team and it's focus on the final goal not how you get there.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Charter Communications

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