There are newer employer reviews for Charter Communications
There are newer employer reviews for Charter Communications

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Helpful (3)

Culture Gone Wrong

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Creative Services Director in Greenville, SC
Former Employee - Creative Services Director in Greenville, SC

I worked at Charter Communications full-time (More than 10 years)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Charter offers good health benefits and has a good 401k package. They keep you informed of changes to these benefits. You also get free cable and some discounts or free upgrades on other services such as phone and cable modem.

Cons

The company is placed in divisions and upper management only reports results or trends and the way ones division got there and operating practices can become warped. The Charter Media division I worked in became stacked with those who wanted results over customer satisfaction. They used HR extensively to force employees out. They wanted me to fire an employee who needed a Liver transplant for lack of performance and when I refused saying we have a corporate responsibility, I was no longer a team player. One day they wanted me to fire my whole crew. I would hear statements like "Our division has a lower rate of Turnover than it should". Performance reviews were tied to rate increases. So even if everyone performed well, results were required to be curved down to meet available funds. Sales people were sent to Hawaii, while I had to write a full report justifying the purchase of a new desk or chair and how it would generate income. A sense of paranoia and always looking over ones shoulder is rampant. I often found myself trying to make equipment work, purchased and approved by those with no technical background, who would never have to use it. Most middle and upper management positions in Charter Media became filled with those having more experience selling used cars than a background in Cable, Broadcasting, Telecommunications or even business management. This is just the tip of the iceberg. What always amazed me is the company continually underperformed and the divisional and corporate management wonder why.

Advice to Management

You've lost a lot of good talented people due to the failure of your leadership team and it's focus on the final goal not how you get there.

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  1. Helpful (1)

    Good company with great products and services, few advancement opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention Advisor in Walker, MI
    Former Employee - Retention Advisor in Walker, MI

    I worked at Charter Communications full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The company starts employees at a decent wage and gives annual raises in most departments. They offer discounted products and services to employees and have reciprocal agreements with other providers outside of their footprint. They have many shift options available to choose from and offer paid training to employees.

    Cons

    Ther is poor management throughout the company, the worst being middle management in the call centers. While Charter offers great products, most of the equipment is outdated compared to their peers and competition. There are constant changes to bonuses and commissions for the worse and much inconsistency throughout company.

    Advice to Management

    Don't be afraid to rock the boat and stand up for your employees and their ideas.

  2. Cool Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Technician II in Hammond, LA
    Former Employee - Systems Technician II in Hammond, LA

    I worked at Charter Communications full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Overtime is always available at this company.

    Cons

    every other Weekend on call really sucks

    Advice to Management

    Boost Moral

There are newer employer reviews for Charter Communications
There are newer employer reviews for Charter Communications

See Most Recent

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