Charter Communications

  www.charter.com
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383 Employee Reviews (View Most Recent)

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csr

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative
Current Employee - Customer Service Representative

Pros

good hours,free servies, good
benifits .sick time .discounts on other goods .not pen on sundays

Cons

upper management has no idea what is really important and what is not .Left hand does not know what right hand is doing. Change this for the worse for customers and employees. they do not listen to front counter staff and all that we have to say and know can improve the customers experience with us. never follow through on what needs to be done with certain bad EMPLOYEES not following policys ,,,,, i could go on and on

Advice to ManagementAdvice

LISTEN TO FRONT LINE EMPLOYEES instead of people that are in offices all on phones ,computers and have no idea what is really going on

Doesn't Recommend
Negative Outlook
Disapproves of CEO

Other reviews for Charter Communications

  1.  

    A roller coaster straight to hell.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    Pros

    Free cable and internet, discounted pay per view.

    Cons

    Middle and upper management have no clue as to how to run a company. They have incredible employees at their fingertips and chose to ignore them. Its always what benefits the customer and never the employee. They are hemorrhaging excellent employees and do not care. If you are not part of the "good ole boys club" then count yourself out for anything. Good/excellent ideas go unnoticed. Charter has a do as your told mentality and when questions are asked the only repsonse you get is, "it is what it is".

    Advice to ManagementAdvice

    Open your eyes. Happy employees make happy customers, i.e. Google, Apple.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Charter's a great employer!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Installer  in  Milledgeville, GA
    Current Employee - Installer in Milledgeville, GA

    Pros

    Outside plant work environment is the best

    Cons

    Left-hand doesn't know what the right-hand is doing

    Advice to ManagementAdvice

    Over communicate

    Recommends
    Approves of CEO
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