There are newer employer reviews for Charter Communications
There are newer employer reviews for Charter Communications

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Helpful (1)

csr

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative
Current Employee - Customer Service Representative

I have been working at Charter Communications full-time (More than 8 years)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

good hours,free servies, good
benifits .sick time .discounts on other goods .not pen on sundays

Cons

upper management has no idea what is really important and what is not .Left hand does not know what right hand is doing. Change this for the worse for customers and employees. they do not listen to front counter staff and all that we have to say and know can improve the customers experience with us. never follow through on what needs to be done with certain bad EMPLOYEES not following policys ,,,,, i could go on and on

Advice to Management

LISTEN TO FRONT LINE EMPLOYEES instead of people that are in offices all on phones ,computers and have no idea what is really going on

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  1. Helpful (1)

    which way is up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Billing Advisor/Sales Then Billing Again in Vancouver, WA
    Former Employee - Billing Advisor/Sales Then Billing Again in Vancouver, WA

    I worked at Charter Communications full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    i have nothing good to say

    Cons

    no direction, always has new plans and no details. promotes and demotes in the same year cannot count on a steady wage. Had a decent wage and commission in billing get put into sales finally get the good commissions going there as well. then demoted back to billing and lower wage than when i started with the company and no commission.

    Advice to Management

    pull head out of rear.

  2. Helpful (2)

    A roller coaster straight to hell.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Charter Communications full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free cable and internet, discounted pay per view.

    Cons

    Middle and upper management have no clue as to how to run a company. They have incredible employees at their fingertips and chose to ignore them. Its always what benefits the customer and never the employee. They are hemorrhaging excellent employees and do not care. If you are not part of the "good ole boys club" then count yourself out for anything. Good/excellent ideas go unnoticed. Charter has a do as your told mentality and when questions are asked the only repsonse you get is, "it is what it is".

    Advice to Management

    Open your eyes. Happy employees make happy customers, i.e. Google, Apple.

There are newer employer reviews for Charter Communications
There are newer employer reviews for Charter Communications

See Most Recent

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