There are newer employer reviews for Charter Communications
There are newer employer reviews for Charter Communications

See Most Recent

Helpful (2)

A roller coaster straight to hell.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative
Current Employee - Customer Service Representative

I have been working at Charter Communications full-time (More than 3 years)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Free cable and internet, discounted pay per view.

Cons

Middle and upper management have no clue as to how to run a company. They have incredible employees at their fingertips and chose to ignore them. Its always what benefits the customer and never the employee. They are hemorrhaging excellent employees and do not care. If you are not part of the "good ole boys club" then count yourself out for anything. Good/excellent ideas go unnoticed. Charter has a do as your told mentality and when questions are asked the only repsonse you get is, "it is what it is".

Advice to Management

Open your eyes. Happy employees make happy customers, i.e. Google, Apple.

0 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
  1. Helpful (1)

    Charter is the Al Qaeda of Call Centers... (Louisville KY)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Broadband Technical Advisor I in Louisville, KY
    Current Employee - Broadband Technical Advisor I in Louisville, KY

    I have been working at Charter Communications full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great Training
    Commission + Base Pay
    Good Health Care
    Activities during different seasons.
    HBO Go/ Max Go
    Free Coffee :)
    VTO :D

    Cons

    Very large queues (People calling in 400+ everyday)
    Shift Bid
    PTO system
    Sale! Sale! Sale! on every call.
    Too many angry customers...
    Basically a sale job.

    Advice to Management

    Be truthful to new employees, once in training we were told that this was NOT a sales job, once I made it to the call center, it quickly changed to Sales Advisor. This company is not making money, so if your looking to work for Charter do not set foot into a call center.

  2. Helpful (2)

    Sales Metrics

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications full-time

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good product line, always improving. Local support and office culture was great.

    Cons

    No matter your work ethics and accomplishments, you are replaceable. Until they figure out how to improve their labor capital retention, I do not see things improving.

    Advice to Management

    Sales metrics and incentives are over simplified, The company should look at some best practices, starting with their closest competitors. Additionally, performance appraisals were misleading, due to data entry mistake and [ ...]

There are newer employer reviews for Charter Communications
There are newer employer reviews for Charter Communications

See Most Recent

Work at Charter Communications? Share Your Experiences

Charter Communications

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.