Charter Communications

  www.charter.com
  www.charter.com
There are newer employer reviews for Charter Communications

2 people found this helpful  

A roller coaster straight to hell.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative
Current Employee - Customer Service Representative

I have been working at Charter Communications full-time (more than 3 years)

Pros

Free cable and internet, discounted pay per view.

Cons

Middle and upper management have no clue as to how to run a company. They have incredible employees at their fingertips and chose to ignore them. Its always what benefits the customer and never the employee. They are hemorrhaging excellent employees and do not care. If you are not part of the "good ole boys club" then count yourself out for anything. Good/excellent ideas go unnoticed. Charter has a do as your told mentality and when questions are asked the only repsonse you get is, "it is what it is".

Advice to ManagementAdvice

Open your eyes. Happy employees make happy customers, i.e. Google, Apple.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

449 Other Employee Reviews for Charter Communications (View Most Recent)

Sort: Rating Date
  1. 1 person found this helpful  

    Charter is the Al Qaeda of Call Centers... (Louisville KY)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Broadband Technical Advisor I in Louisville, KY
    Current Employee - Broadband Technical Advisor I in Louisville, KY

    I have been working at Charter Communications full-time (more than an year)

    Pros

    Great Training
    Commission + Base Pay
    Good Health Care
    Activities during different seasons.
    HBO Go/ Max Go
    Free Coffee :)
    VTO :D

    Cons

    Very large queues (People calling in 400+ everyday)
    Shift Bid
    PTO system
    Sale! Sale! Sale! on every call.
    Too many angry customers...
    Basically a sale job.

    Advice to ManagementAdvice

    Be truthful to new employees, once in training we were told that this was NOT a sales job, once I made it to the call center, it quickly changed to Sales Advisor. This company is not making money, so if your looking to work for Charter do not set foot into a call center.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Charter's a great employer!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Installer in Milledgeville, GA
    Current Employee - Installer in Milledgeville, GA

    I have been working at Charter Communications full-time (more than an year)

    Pros

    Outside plant work environment is the best

    Cons

    Left-hand doesn't know what the right-hand is doing

    Advice to ManagementAdvice

    Over communicate

    Recommends
    Approves of CEO
There are newer employer reviews for Charter Communications

Work at Charter Communications? Share Your Experiences

Charter Communications

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.