Charter Communications

  www.charter.com
  www.charter.com
There are newer employer reviews for Charter Communications

 

Charter is the Al Qaeda of Call Centers... (Louisville KY)

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Broadband Technical Advisor I in Louisville, KY
Current Employee - Broadband Technical Advisor I in Louisville, KY

I have been working at Charter Communications full-time (more than an year)

Pros

Great Training
Commission + Base Pay
Good Health Care
Activities during different seasons.
HBO Go/ Max Go
Free Coffee :)
VTO :D

Cons

Very large queues (People calling in 400+ everyday)
Shift Bid
PTO system
Sale! Sale! Sale! on every call.
Too many angry customers...
Basically a sale job.

Advice to ManagementAdvice

Be truthful to new employees, once in training we were told that this was NOT a sales job, once I made it to the call center, it quickly changed to Sales Advisor. This company is not making money, so if your looking to work for Charter do not set foot into a call center.

Doesn't Recommend
Negative Outlook
No opinion of CEO

435 Other Employee Reviews for Charter Communications (View Most Recent)

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  1.  

    Charter's a great employer!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Installer in Milledgeville, GA
    Current Employee - Installer in Milledgeville, GA

    I have been working at Charter Communications full-time (more than an year)

    Pros

    Outside plant work environment is the best

    Cons

    Left-hand doesn't know what the right-hand is doing

    Advice to ManagementAdvice

    Over communicate

    Recommends
    Approves of CEO
  2. 1 person found this helpful  

    Sales Metrics

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications full-time

    Pros

    Good product line, always improving. Local support and office culture was great.

    Cons

    No matter your work ethics and accomplishments, you are replaceable. Until they figure out how to improve their labor capital retention, I do not see things improving.

    Advice to ManagementAdvice

    Sales metrics and incentives are over simplified, The company should look at some best practices, starting with their closest competitors. Additionally, performance appraisals were misleading, due to data entry mistake and [ ...]

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for Charter Communications

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