Charter Communications

www.charter.com
There are newer employer reviews for Charter Communications

 

Charter is a good job

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Broadband Sales Specialist in Saint Louis, MO
Current Employee - Broadband Sales Specialist in Saint Louis, MO

I have been working at Charter Communications full-time (more than 5 years)

Pros

The pay is very good

Cons

Company changes the commission a lot.

Advice to ManagementAdvice

None

Recommends
Neutral Outlook
No opinion of CEO

469 Other Employee Reviews for Charter Communications (View Most Recent)

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  1. 2 people found this helpful  

    Lack of focus on employees and customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Professional
    Former Employee - Customer Service Professional

    I worked at Charter Communications full-time (less than an year)

    Pros

    Nothing positive to report regarding this company.

    Cons

    Lack of quality management, no training, poor customer service, low value product

    Advice to ManagementAdvice

    Revamp company, focus on customer to make the organization a place employees can be proud to work. Managers should have some level of expertise and leadership skills.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Very Poor Upper Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retention Advisor
    Current Employee - Retention Advisor

    I have been working at Charter Communications full-time (more than 3 years)

    Pros

    Health benefits and great coworkers. We used to have a reciprocal discount with other cable providers if we didn't live in the Charter footprint but that has been taken away because Charter decided to end the program

    Cons

    Oh where to begin...
    A complete lack of communication, policies change daily, metrics are contradictory so there is always a reason to discipline an employee. Almost all perks and incentives have been taken away, they have rearranged the call centers and have taken away any and all perks they can think of. They just spent an ungodly amount of money on large flat screen TVs to replace the old clunky ones, then turned around and turned them all off. Now they flash metric tables and graphs. They focus on how awful the employees are doing and ask for unrealistic numbers. They "rewarded" our call center for being the best at what we do yet cut our pay, stripped our benefits, and created discord among departments. There is a total breakdown of teamwork between call centers now because of the new policies. Confusion, frustration, and now empty pockets abide.

    Morale is at an all-time low since I have been working here and it continues to diminish every day.

    Advice to ManagementAdvice

    Your unrealistic metrics and dictatorship approach are going to run the company right back into the ground. You thank your frontline employees (the ones who did the dirty work of helping get the company out of bankruptcy) by slashing pay and benefits. The company turned a profit for the first time since bankruptcy and instead of a bonus, we got our pay cut over 20%. How does that make sense?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Charter Communications

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