There are newer employer reviews for Charter Communications

 

Charter - not as bad as you think

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Network Specialist  in  Traverse City, MI
Current Employee - Network Specialist in Traverse City, MI

I have been working at Charter Communications

Pros

The benefits are significant. These include free cable TV and Internet service and other services are deeply discounted. A 50% match of the first 5% contributed to the Fidelity managed 401(k) program. And the vacation, sick time, and insurance policies are fair.

For the technically inclined, you have a chance to work on the latest gear offered by Cisco, Motorola, etc.

Cons

-Dealing with the enmity of neighbors and friends.

-Morale within Charter has never been good as many employees worry about the prospect of Charter being sold or losing their job.

-There appears to be a great discrepancy between corporate divisions; the further north you go, the better the work quality seems to get.

-There is not real training, just on the job training.

Advice to ManagementAdvice

At a company meeting, when an employee poses the question about what to tell people who ask about getting more HD channels?; answering with "how many HD channels do you really need?" does not show leadership nor is it helpful.

There are too many groups managing customers and outages. There are too many overlapping systems for tracking customer issues. There is too much emphasis on getting problems fixed quickly instead of correctly.

Disapproves of CEO

396 Other Employee Reviews for Charter Communications (View Most Recent)

Sort: Rating Date
  1.  

    Exactly what you would expect...Don't do it, you will want to switch back.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - IT Consultant  in  Saint Louis, MO
    Current Employee - IT Consultant in Saint Louis, MO

    I have been working at Charter Communications

    Pros

    Large Company, dress code is not too strict. Many people are professional and the environment is very nice and updated in the headquarters. Many people are pleasant. Senior management professionals are very good at what they do.

    Cons

    Politics...way too much of it. Much like what Charter does for its customers, it does for its employees. They promise you the world, and then drop the ball on delivery. There are a tremendous amount of contractors and the place is kind of like a revolving door. It is very difficult to rely on any individuals for support, or as a resource as they may not be there the next week, very frustrating. On top of that, the mid level managers (who do stay) are always stuck on their stake or voice in any project and can't get past their own thoughts and opinions to see other people's point of view. This is not all of the managers, but defintiely quite a few of them.

    Advice to ManagementAdvice

    I would seriously consider how you handle your employees and open up better lines of communication accross the board. If you say you are going to do something, do it.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Maintain the outside plant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charter Communications

    Pros

    Working outside with little supervision

    Cons

    Bad weather, On call, night work

    Recommends
    Positive Outlook
    No opinion of CEO
There are newer employer reviews for Charter Communications

Worked for Charter Communications? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.