Charter Communications – “Customer Service Representative”

Pros

The compensation is very good, and better than most in the area. Reps start off at $12.00/hr plus commissions, which can range from $25/week if you barely try to $150/week if you put in a lot of effort and are very good. It's especially helpful if you have some sort of sales background. The other benefits are also very good - health/dental/vision, 401k matching, and about 3 weeks of PTO per year.

Cons

The customers are mainly horrible. The work is pretty boring after awhile. Some of the departments have a variety of shifts (4 day work weeks, part-time, second/third shift) and some don't.

Advice to Senior Management

Offer more part-time schedules and lay off the sales.