Chase

  www.chase.com
  www.chase.com
There are newer employer reviews for Chase

 

Personal Banker with more than a year of experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Personal Banker in Tooele, UT
Current Employee - Personal Banker in Tooele, UT

I have been working at Chase full-time (more than an year)

Pros

Strong company, great culture. The company exercises tremendous integrity. They work hard to give back to the community when they can. Senior management takes ownership for their mistakes. They really have everyone's best interest in mind (economy, government, charity, customers, employees, and the company itself).

Great sales culture. Personal bankers are often pushed to sell, sell, sell with no regard for how that pressure on employees affects the customer experience. I think this company strikes a nice balance between production and the customer experience.

For a large corporate company, there's a lot of resources and support for personal bankers. It's not perfect, but I've learned a lot about how a large company can be effective. One of my favorite features is the "send us feedback" button on the intranet network. Whenever an employee submits an idea for improvement or a customer complaint, a physical person responds usually within that day. It's apparent that some of Chase's best ideas come from the bottom up.

Cons

The pay structure (base pay plus incentive) is pretty good if you're in a busy branch, but if you're not, you'll be paid below industry average. They take the attitude that your production depends on you, not on the size of your branch or the economy of your community. I get that they're trying to get us to be productive, but there's only so much you can do when people in the community just don't have money. That being said, they take care of you in terms of benefits.

Advice to ManagementAdvice

Keep up the great work!

Recommends
Neutral Outlook
Approves of CEO

2494 Other Employee Reviews for Chase (View Most Recent)

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  1.  

    ok

    Current Employee - Bank Teller
    Current Employee - Bank Teller

    I have been working at Chase full-time (more than 3 years)

    Pros

    good benefits it wasnt so bad

    Cons

    constant rotations new faces always promoting

    Recommends
    Approves of CEO
  2.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Teller in Dallas, TX
    Current Employee - Senior Teller in Dallas, TX

    I have been working at Chase full-time (more than 5 years)

    Pros

    great opportunity to move up within retail locations.
    Great insurance plans, 401k, etc.
    Pay was great
    For someone without a degree, there are still opportunities.
    great bonuses

    Cons

    constant turnover, lack of management knowledge, unrealistic customer service standards and goals. There is a huge push for customer service, and sometimes these goals are unrealistic.

    Recommends
    Positive Outlook
    No opinion of CEO
There are newer employer reviews for Chase

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