2299 Employee Reviews (View Most Recent)

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good place to work.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Springfield, MO
Current Employee - Customer Service Representative in Springfield, MO

I have been working at Chase full-time for more than a year

Pros

good pay for the area.

Cons

management micro manages a little to much.

Recommends
Positive Outlook
Approves of CEO

Other Reviews for Chase

  1.  

    Being a personal banker is very stressful but you also get paid well for it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker  in  San Francisco, CA
    Current Employee - Personal Banker in San Francisco, CA

    I have been working at Chase full-time for more than a year

    Pros

    The pay including commission and benefits is pretty good. They are also very willing to promote from within; this is usually based on your sales performance. Managers are generally willing to work with you to find a career path for you. Also, they do a great job of training employees and providing resources to keep employees knowledgable.

    Cons

    The corporate culture is incredibly cutthroat. Management provides incentive for employees to steal accounts from each other. While they claim that teamwork is important, they also train you to be the first one to take a customer as they walk in, even if a co-worker is already going to talk to them. Additionally, upper management preaches that their system works but change everything in a panic if sales are not as high as they want them. They also have a hard time hearing someone say no or that something isn't working. As such, they don't show much respect to their employees, especially when things are bad. There were also issues with cultural sensitivity. And finally, management was way too pushy about getting a sale. There were several times where it was obvious from what a customer was saying that they would not open an account; forcing us to try a hard sell just builds up bad will and makes sure that customer will avoid coming in later on.

    Advice to ManagementAdvice

    1. I don't think it's intentional, but you come across as very two-faced sometimes. If only numbers matter to you, then say so. Don't talk about teamwork and then tell us to stab each other in the back.

    2. If the Chase system always works, then don't try to completely change everything when we have a bad month. If it's that good, then it will work in the long run. Otherwise, stop preaching the system.

    3. Please stop taking out all your stress on your employees. You're never going to have employees who are loyal to you if you throw them under the bus. I was willing to take a pay-cut to move to a company with a better culture and management team. I tell all my friends that Chase pays well and is a great stepping stone, but I'd never pursue a long career there.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Rapidly declining employee friendliness

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Chase full-time for more than 3 years

    Pros

    Being part of the JPMorganChase family has it's advantages. Big company, broad set of opportunities, decent pay and benefits. Paymentech is a market leader in several of its markets.

    Cons

    Paymentech used to be very employee friendly, but has become more bureaucratic and less fun under JPMorganChase. Senior management can vary greatly - some departments are well run, others have leadership that puts their own survival above the success of the overall team. Resources are often shifted in ways that work for the short term bottom line, but alienate customers and those that have to deal with them.

    Advice to ManagementAdvice

    The new CEO will have to help Paymentch break some old habits, but also stand up JPMC for what is truly best for Paymentech and its customers.

    Recommends
    Neutral Outlook
    No opinion of CEO
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