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WORST JOB EVER

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Orlando, FL
Former Employee - Customer Service Representative in Orlando, FL

I worked at Chase full-time (more than 5 years)

Pros

not many.. your co workers are your only salvation and the only ones who care about you because mgmt and the company does not

Cons

Benefits, Hours, Pay, Management, Training, Stress, the company does not care about you as long as they are making money off their customers unless your a special customer then you get everything you want.. oh and how did chase compensate all the money we credit in late fees and interest they took away bonuses and only a limited amt of ppl get raises each year and even those raises are diddly squat...

Advice to ManagementAdvice

Management whats that??? at Chase it is a title and more money... they are in meetings all day so the employees under them are left to fend for themselves. When they are available they are condescending and usually have no clue whats going on. (not all are like this but most) listen to your ccr's they are your front line our jobs are alot harder than yours with less money and not much room for development or advancement. If you want to advance within chase please make sure you know how to kiss a** because as much as they ride you about stats it doesnt matter if your manager likes you you could have the worst stats but you will move forward in the company over someone whos stats are great... they cause you more stress than you deserve... I would never recommend this job to anyone unless you like to be the peoples punching bag bc it doesnt matter who you are as long as you answer the phones what your managers decide is right even if it isnt you get the brunt of ppls bitterness. They preach Fair Lending there is nothing about chase that is fair...

Doesn't Recommend
Negative Outlook
Disapproves of CEO

2381 Other Employee Reviews for Chase (View Most Recent)

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  1.  

    Employee almost a year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bank Teller in Madison, WI
    Current Employee - Bank Teller in Madison, WI

    I have been working at Chase full-time (less than an year)

    Pros

    This company has the best culture. I read some of these reviews and I was a little scared when I was applying. However, people act like a family. The company is very customer experience oriented and hopes to achieve success by doing the right thing and not pushing sales down everyone's throats. They donate and contribute to multiple charities and try to do right by their employees as well. They promote quickly from within if you are a very hard worker and show your value. They love employee feedback and do a great job of supporting and telling their staff that they are appreciated.

    Cons

    I can't think of any now... Maybe that they can get short staffed. Try hiring for positions before they open up.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Private Wealth Underwriter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mortgage Underwriter in Columbus, OH
    Current Employee - Mortgage Underwriter in Columbus, OH

    I have been working at Chase full-time

    Pros

    Big company, mobility potential, great benefits, and competative salary

    Cons

    Department has ability to limit your promotions and salary; lay offs frequent in retail area

    Advice to ManagementAdvice

    I think upper management should make the salary raises fairer to all employees

    Recommends
    Neutral Outlook
    Approves of CEO
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