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Customer Care Representative - Tempe, Arizona

Former Employee - Customer Service Representative in Tempe, AZ
Former Employee - Customer Service Representative in Tempe, AZ

I worked at Chase full-time (Less than a year)

Pros

Good company within a good industry for your Resume. Good for financial experience.

Cons

Not a lot of room to grow even with a degree. Not ideal communication between Supervisors and their employees.

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  1. ccccccccccahes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Specialist in Columbus, OH
    Former Employee - Senior Specialist in Columbus, OH

    I worked at Chase full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Diversity. Everyone is welcome and accepted. Good pay and benefits. Able to have a network of others to rely on.

    Cons

    They have their share of "favorites" like anyone else, but in their case, they are they ones who get the best raises, which is unfair to everyone else esp when raises are so small. Also, I have seen my share of time sheet fraud and not everyone is held to the same standard; most would get fired, but not all. Also, their anonymous surveys, well lets just say the better you rate the company on those surveys, the more you get picked for special projects. The last few yrs since J.D. took over have been a bust

    Advice to Management

    Don't play with people, when asked, give a straight up response. Those that have been there a long time don't believe the crap they are told.


  2. A long process of poor decisions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Banker in Tucson, AZ
    Current Employee - Mortgage Banker in Tucson, AZ

    I have been working at Chase full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Benefits are decent, hours are good, you can move around in lower level positions.

    Cons

    There is no intelligence, care, commitment, or good management from Middle Management down. No respect for any individuals that work hard but don't choose to play favorites. Lots of politics and continued managing out of good employees. No desire to listen to intelligent ideas to improve the company. Closed-minded ideas of the competition and unwillingness to bend to earn more business.

    Advice to Management

    Give more power to the employees. Continued education for management every 3-6 months. HR should take complaints more seriously and more action should be taken. Learn that each state/market/city is different and there can and should be different strategies for marketing, pricing, and presentation.


There are newer employer reviews for Chase
There are newer employer reviews for Chase

See Most Recent

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