Chase

  www.chase.com
  www.chase.com
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SSA job sucks

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Sales and Service Associate in Chicago, IL
Current Employee - Sales and Service Associate in Chicago, IL

I have been working at Chase

Pros

Learn a lot about financial products. Stay busy all day. Better pay than teller positions. Experience opening accounts. Better than unemployment.

Cons

Reviews are subjective. SSA's do not have a objectionable system for performance reviews or for promotion. Lowered incentive pay 4 times in two years without increase in base salary. Basically you're a receptionist.

Advice to ManagementAdvice

Employees should earn more, not less, as they grow with the company. Focus more on customer service. Improve the quality of telephone banking representatives.

Doesn't Recommend
Approves of CEO

2447 Other Employee Reviews for Chase (View Most Recent)

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  1. 1 person found this helpful  

    Credit Card Customer Service Rep.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Westerville, OH
    Former Employee - Customer Service Representative in Westerville, OH

    I worked at Chase

    Pros

    benefits
    close to home
    award employees for minor accomplishments

    Cons

    pay
    gloomy call center environment
    tough to move up out of customer service position
    they care more about short call times than about taking care of the customer

    Advice to ManagementAdvice

    Reward the good employees with promotions regardless of their odd statistical phone evaluations. Did not enjoy having every phone call listened to by managers.

    Doesn't Recommend
    No opinion of CEO
  2. 1 person found this helpful  

    Lame Company with Lamer Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Personal Banker in Livonia, MI
    Former Employee - Personal Banker in Livonia, MI

    I worked at Chase

    Pros

    Good for learning about the banking biz

    Cons

    Morning huddles are stupid, they constantly remind you of the goal and are obnoxious. Few people speed it up to get people in and out they just want to sell them credit cards and extra products.

    Advice to ManagementAdvice

    get with it and provide good customer service

    Doesn't Recommend
    Disapproves of CEO
There are newer employer reviews for Chase

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