There are newer employer reviews for Chase
There are newer employer reviews for Chase

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SSA job sucks

  • Comp & Benefits
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales and Service Associate in Chicago, IL
Current Employee - Sales and Service Associate in Chicago, IL

I have been working at Chase

Doesn't Recommend
Approves of CEO
Doesn't Recommend
Approves of CEO

Pros

Learn a lot about financial products. Stay busy all day. Better pay than teller positions. Experience opening accounts. Better than unemployment.

Cons

Reviews are subjective. SSA's do not have a objectionable system for performance reviews or for promotion. Lowered incentive pay 4 times in two years without increase in base salary. Basically you're a receptionist.

Advice to Management

Employees should earn more, not less, as they grow with the company. Focus more on customer service. Improve the quality of telephone banking representatives.

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  1. Helpful (1)

    Credit Card Customer Service Rep.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Westerville, OH
    Former Employee - Customer Service Representative in Westerville, OH

    I worked at Chase

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    benefits
    close to home
    award employees for minor accomplishments

    Cons

    pay
    gloomy call center environment
    tough to move up out of customer service position
    they care more about short call times than about taking care of the customer

    Advice to Management

    Reward the good employees with promotions regardless of their odd statistical phone evaluations. Did not enjoy having every phone call listened to by managers.

  2. Helpful (1)

    Lame Company with Lamer Management

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker in Livonia, MI
    Former Employee - Personal Banker in Livonia, MI

    I worked at Chase

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good for learning about the banking biz

    Cons

    Morning huddles are stupid, they constantly remind you of the goal and are obnoxious. Few people speed it up to get people in and out they just want to sell them credit cards and extra products.

    Advice to Management

    get with it and provide good customer service

There are newer employer reviews for Chase
There are newer employer reviews for Chase

See Most Recent

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