Cheesecake Factory

www.thecheesecakefactory.com
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There are newer employer reviews for Cheesecake Factory

1 person found this helpful  

A great fast paced company to be a part of with high standards

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Food Server in Pleasanton, CA
Current Employee - Food Server in Pleasanton, CA

I have been working at Cheesecake Factory part-time (more than 5 years)

Pros

Very team oriented. The managers are very helpful and driven. There are a lot of shifts to work. The money is great. If full-time there are really good health benefits offered. Flexible scheduling, and short shifts make it a great job for a full-time student. Always busy.

Cons

Because of the fast pace management doesn't have time to take care of staff at times. Hosts regularly seat all tables at the same time. If full-time servers are very overworked and burned out. Weekends must be worked as well as holidays. Shifts can go really late at night.

Advice to ManagementAdvice

Change the rules as far as seating a server all tables at once. This rule can really hurt the server and cause them to be overworked, as well as risk hurting the guest experience. Breaker and food-running shifts should pay better. There should be more food-runners scheduled each shift. Work life balance is a huge problem. Management doesn't care at all about work life balance.

Recommends
Positive Outlook
Approves of CEO

530 Other Employee Reviews for Cheesecake Factory (View Most Recent)

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  1.  

    Great place to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Washington, DC
    Current Employee - Server in Washington, DC

    I have been working at Cheesecake Factory part-time (more than 5 years)

    Pros

    Friendly staff. I worked at the Cheesecake Factory for 6 years during college. Depending on the state you live in, the server minimum wage will be different. It's usually around $4-$5 an hour. Don't plan on seeing a paycheck though because they take it all for taxes on your cash tips.

    If you're a good server and can handle busy sections, you can average around $150-$250 a day. You also usually make more for dinner shifts than lunches because check averages are higher. Also, I worked in downtown Chicago which is a busy location. If you work in a suburb it may not be as consistently busy

    Cons

    Tips vary. When you just start out, you won't make more than about $75-$100 a day because you'll be in small sections to start with. Keep in mind that the Cheese makes you tip out almost 40% of your tips, but the averages above are after tip out.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Loads of fuss and no money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Chicago, IL
    Former Employee - Server in Chicago, IL

    I worked at Cheesecake Factory part-time (less than a year)

    Pros

    - Relatively good food;
    - Good name keeps restaurant busy;
    - Excellent location;
    - Excellent scheduling system

    Cons

    - Customers who get attracted by Cheesecake Brand don't tip well and you have to pay off a lot of your tips to runners/bussers, when your sales volume is high and tip % low it really feels you spent your time sweating for nothing.
    - Most customers are rude and overly fussy, loads of drama queens who only want to get an item off their check.
    - Managers do not care about doing even simple tasks that can lead to more customer satisfaction, they only care to look good in front of someone who is making a mistake by correcting it inappropriately.

    Advice to ManagementAdvice

    - Send the whole team of managers in Chicago location to the proper management school one by one and make sure they do not return unless they pass 90% including practicals.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
There are newer employer reviews for Cheesecake Factory

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