Cheesecake Factory

www.thecheesecakefactory.com
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There are newer employer reviews for Cheesecake Factory

1 person found this helpful  

Best large restaurant company to work as a server.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Food Server in Schaumburg, IL
Current Employee - Food Server in Schaumburg, IL

I have been working at Cheesecake Factory part-time (more than a year)

Pros

Strong training program that really spends the time to help new servers learn the menu and the standards of service. Expectations for standards are well-defined, including language to use and steps of service. The company also creates a strong sense of community with company-wide communications, volunteer programs and opportunities to transfer or change position. The company is well-organized, has quality products, maintains strong marketing, and continues to grow.

Cons

I wish the benefits package for hourly staff was better, but those are losing ground in many companies, and that's all in a state of change, anyway.

Recommends
Positive Outlook
Approves of CEO

530 Other Employee Reviews for Cheesecake Factory (View Most Recent)

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  1. 1 person found this helpful  

    Know your job and worth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Server in Sherman Oaks, CA
    Former Employee - Food Server in Sherman Oaks, CA

    I worked at Cheesecake Factory part-time (more than 8 years)

    Pros

    From a server/trainer perspective: If you know all aspects of your job, e.g. better than a general description for food items, drinks, etc; do running sidework, run food and never have guest complaints or cash/credit card discrepancy--you will generally have great shifts.

    Cons

    Sometimes you need to be on a manager's short list to get proper credit/attention.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Dream Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food Server in Phoenix, AZ
    Current Employee - Food Server in Phoenix, AZ

    I have been working at Cheesecake Factory full-time (more than 3 years)

    Pros

    Flexible work schedule, amazing menu, rigorous training and development program, excellent opportunities for advancement and career growth.

    Cons

    Getting fat. Sometimes the guests are scamming for free meals/ drinks.

    Advice to ManagementAdvice

    The best part of coming to work is knowing I'm supported by a fantastic team of managers and staff. There should be a way for you to see just which managers are contributing and which ones are actually getting in the way of the mission. Over time, those managers weed themselves out, but waiting for that to happen is causing guest relations to go down in flames.

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