Cheesecake Factory

www.thecheesecakefactory.com
There are newer employer reviews for Cheesecake Factory

1 person found this helpful  

Stressful Place

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Grill/Fry Line Cook in Chicago, IL
Former Employee - Grill/Fry Line Cook in Chicago, IL

I worked at Cheesecake Factory full-time (more than a year)

Pros

During Summer you get a lot of hours but it all depends how willing you are to work. You can get up to 12 hours a day but you cant complain if you can not get off a schedule like that. Usually if you start off that shift in the morning you will end up leaving at around 3 o'clock rush hour or til 5, if you come in around afternoon you get to leave around 7 or even up to midnight. if you come in at around 5 pm you get to leave around 1 am or even 3am all depending your job. During slow season you may be sent home after about 4 or 5 hours of work. There are some people who understand the stress and can cooperate by being a part of the solution, then there are those who become a part of the problem.

Cons

If you didn't get sent home early during the slow season you are being left alone to do the job of two people which can be stressful and happens quite often, so you are more or less lucky if you didn't get stuck by yourself. They start you off with a decent pay but you will rarely see any increase unless you can really impress somebody. During peak periods you will have managers who expect for you to go "above and beyond your work of line" but can also backfire if you fall behind on your main task and then you give everyone a reason to blame you. A lot of times the company would have new items on the menu and requires the company to order new ingredients everyday but if the item is not available, you cant sell the item and becomes an issue with everybody until it gets resolved which can last of up to an hour at times. A lot of the Expo are unreasonable at times and like to yell instead of being of some help.

Advice to ManagementAdvice

Really practice what you are teaching and not just tell the employees to follow rules because the rule book says so. I was happy to hear the company does things by the book and upset to realize that is a lie. You cant expect the employees to go by the book if they see some one with experience do something the book is against.

Doesn't Recommend
Negative Outlook
No opinion of CEO

488 Other Employee Reviews for Cheesecake Factory (View Most Recent)

Sort: Rating Date
  1.  

    Its a nice job to have

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess in Short Hills, NJ
    Former Employee - Hostess in Short Hills, NJ

    I worked at Cheesecake Factory full-time (less than a year)

    Pros

    the work environment is beautiful and the energy is postive

    Cons

    co-workers and managers were mean
    horrible hours

    Advice to ManagementAdvice

    Have an open mind and listen more to your workers.

    Recommends
    Neutral Outlook
  2.  

    Fast Paced, Always busy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Murray, UT
    Current Employee - Anonymous Employee in Murray, UT

    I have been working at Cheesecake Factory full-time (more than 3 years)

    Pros

    it;s always busy they have great product, and the environment is fun and friendly

    Cons

    most guests dont realize we make 2.13$ an hour, so at times its frustrating because tip out is based off of sales not tips and its a higher percentage than any other company ive worked for. if a guest walkes out on their bill, or only pay partial, its an automatice 3 day suspension no questions asked,,, it doesnt matter what happened the server is at fault

    Advice to ManagementAdvice

    lighten up when corporate rolls in, we dont need you jumping down our throats because upper management walks in the door. 48 hours and theyll fly back out but we're still here

    Recommends
    Positive Outlook
    Disapproves of CEO
There are newer employer reviews for Cheesecake Factory

Work at Cheesecake Factory? Share Your Experiences

Cheesecake Factory

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.