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You're only as good as your worst hostess.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Hostess/Front Desk in Southlake, TX
Former Employee - Hostess/Front Desk in Southlake, TX
Recommends
Positive Outlook
No opinion of CEO

I worked at Cheesecake Factory part-time (More than a year)

Pros

Each day was fun and exciting. Even as a host, I became very close to the servers. The environment is pretty laid back as long as you maintain a professional appearance. The managers were always very nice and understanding of your needs. They really took time to get to know each employee as an individual. The pay is good for the amount of work that is expected and you don't have to bus tables which is always a plus.

Cons

As my title states, you are only as good as your worst hostess. If the good hostesses were working, the front desk was like a well-oiled machine. We were fast, efficient, and organized so everyone had a good time and enjoyed their shift. Unfortunately, as with every job, there were a few hostesses who fell below the expectations. These hostesses made the entire shift stressful for everyone because they were sloppy and made many mistakes so the good hostesses were having to pick up the slack.

Other Employee Reviews for Cheesecake Factory

  1. Steady money and flexible schedule but very stressful!!!

    Former Employee - Server
    Former Employee - Server

    I worked at Cheesecake Factory part-time

    Pros

    Flexible schedule which is a huge reason I stayed there for as long as I did,aside from that it's very structured which works well for some people and since it's usually very busy you make steady money due to the amount of tables you have over a full shift but some locations like the one I worked at have huge tourist and foreigner clientele meaning you might have 16 tables in a shift with 4 leaving you 18% or more,8 tables leaving you a normal 15% and 4 tables leaving you 10% or less or possibly totally stiffing you,you just hope it's the $25 check stiffing you and not the $150 check.Many days you go home with 10% of your sales or sometimes way less after tipping out other staff members,I've seen servers go home with $25 on $500 in sales.Sidework is not bad at all.

    Cons

    Serving at a location with so many foreigners and tourists you have to have very thick skin and put the many bad tips behind you or you might freak out with your next table,serving there is not a job many people can handle.I saw many servers look like they wanted to punch someone after getting $3 on a $97 check and then somehow have to be pleasant with the next table knowing that that tip had nothing to do with their service as the majority of servers there do a very good job,but know they have to suffer because a table comes from a country where tipping is not customary and if you dare tell them anything you risk being fired.

    Advice to Management

    I think most of the management does a pretty good job but corporate should consider having automatic gratuity on locations with a lot of international clientele,it would probably lessen the huge turnover,they literally had to hire like 12-15 servers a month to just keep the number of servers needed.


  2. Very Corporate, number driven, money making, fast paced

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Server in Dunwoody, GA
    Former Employee - Food Server in Dunwoody, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cheesecake Factory full-time (More than a year)

    Pros

    The people I worked with were great. There is plenty of money to be made there. Fast paced environment, which helps you keep busy and makes the time go by faster. I would definitely recommend working there, but just expect a corporate atmosphere. It was not for me but I don't regret working there. The overall staff including management was friendly. You can make your schedule requests on their online system. There are great health care benefits.

    Cons

    The company is driven by numbers. The culture does not have much of a family environment, you come in there to make money and you leave. It was very cliquey and management was very cut throat. I came in 2 minutes late and shift was "Shark" taken by someone that was already there waiting to pick up a shift. No flexibility to suggest any improvements for the restaurant because everything is already implemented as a system. Have to wear all white...which gets dirty real quick.

    Advice to Management

    I would advice management to get more personal with the employees and understand that they are human and not cattle. Make more activities for employees in order for them to effort to be as a whole/ team.


There are newer employer reviews for Cheesecake Factory
There are newer employer reviews for Cheesecake Factory

See Most Recent

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