78 Employee Reviews (View Most Recent)

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Great company, poor technology team

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Software Engineer  in  Santa Clara, CA
Current Employee - Software Engineer in Santa Clara, CA

I have been working at Chegg full-time for more than 3 years

Pros

Chegg has a great customer base that loves the product and enjoys the savings brought by the flagship product of renting textbooks. As for the treatment of the employees, all of the perks are top-notch with free lunch every day, excellent insurance and an open vacation policy (to name a few).

Cons

The technology side of the company is awful. Chegg has repeatedly let the senior engineers walk away and replacing them with very inexperienced ones. The worst part is that these junior engineers are responsible for architecting the backend which needs to scale through each rush period.

Advice to ManagementAdvice

Take an objective look at the quality of the work produced by the majority of the engineers. You'll quickly see the reason why new features take so long to go to production and also why they are in half-baked state.

Doesn't Recommend
Neutral Outlook
Approves of CEO

Other Reviews for Chegg

  1.  

    supply chain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chegg

    Pros

    great cause, great work environment

    Cons

    i cant think of anything at this moment

    No opinion of CEO
  2. 1 person found this helpful  

    Decent company but lack proper training for worker.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Representative  in  Orlando, FL
    Former Employee - Call Center Representative in Orlando, FL

    I worked at Chegg part-time for less than a year

    Pros

    Flexible hours, discounts offered to employees on website, very friendly staff in all areas, very customer oriented. Over all a very good company

    Cons

    Constant technical issues on the back end leading to angry customers and questions that can't be answered by under-trained staff. Constant changing prices on the website leading to irate customers wondering why a book they looked at two minutes ago is now $20 more expensive and by the time they call us $30 more expensive.

    Advice to ManagementAdvice

    Please spend more time training your call center workers. Relay all technical issues directly to them as well. Don't assume that their managers on duty will relay it to us. Also, try not to roll out any new features on the website until you know it's working for sure.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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