There are newer employer reviews for ChemPoint.com

1 person found this helpful  

Great people to work with. Lots of growth opportunities, but small salary

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee  in  Bellevue, WA
Former Employee - Anonymous Employee in Bellevue, WA

I worked at ChemPoint.com full-time for more than 3 years

Pros

-great people, awesome company culture
-great management
-lots of flexibility (working hours, possibility to work remotely)
-good benefits package
-lots of opportunities to advance within the company esp in sales..but tougher for those that start in the entry-level customer service
-cool parties and company lunches :-)

Cons

-small salary.When you are promoted they give you the minimum for the position. When a person is hired from the outside of the company, they can negotiate their salary
-high employee turn-over
-depending on the department and the management, there might be limited opportunities for advancement

Advice to ManagementAdvice

Work on employee retention, promote people from within, increase salary and bonus

Recommends
Positive Outlook

66 Other Employee Reviews for ChemPoint.com (View Most Recent)

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  1. 3 people found this helpful  

    Full of themselves

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA

    I worked at ChemPoint.com full-time for more than a year

    Pros

    Free Food and Drinks (but mostly junk food).
    Lots of company paid food (lunches, happyhours etc).
    People were generally very nice and friendly, young group of people overall.
    Relatively decent opportunity to move around because of high turn over.
    lots of overtime opportunity if you want that.
    You get a real feel for what it is like to work in a business environment.
    Full Benefits/options 401K.
    Try to promote a culture of fun, innovation, and value of employees.

    Cons

    Not enough employees to do the work (high turnover). Low pay for the requirements and demands of the job (everybody needs to be a graduate of a 4 year institution), management has admitted on several occasions that they pay below industry standard(main reason I left for another opportunity). Bonuses are provided arbitrarily, what you're 'judged' on is very subjective rather than work performance, but things like your 'relationships' with people in the company. One of my bonuses was explained thus " You did an amazing job this quarter, but I didn't give you as high of a bonus because I want to ensure you're challenged and work harder for the next one ".

    Very cliquish, and there is an 'us vs. them' mentality between operations and Marketing & Sales. Doing a good job and really well is not enough, you have to play games and politics to get noticed. Managers do not really provide any valuable feedback or coaching. Managers are usually not present due to their completely meeting-full calendars, and they are generally very stressed out. This results in a lot of micromanagement when they are present which is very distracting to productive/efficient employees. No real challenges and very dull but super demanding work (lots of monotonous busy work that needs to get done ASAP). A lot of overtime is required. Management changes things up to try and make things better/improve moral,but they are so out of touch it really just makes a big mess.

    Some people are let go for 'poor performance' (making too many mistakes) and there are some people who are rewarded (make mistakes but are not let go/given too many chances). Systems and programs, are old, clunky, have major issues and are very out of date there is not a day that goes by that people do not complain about the systems.

    limited opportunities on the operations side of the company, lots of dead end jobs with no real skill building for promotion or movement to Marketing & Sales. Additionally Marketing and Sales does not look as favorably upon interviewees from the operations side due to the clique issues mentioned above.

    Not a very diverse company overall.

    Advice to ManagementAdvice

    Hire some more people, to ensure that there can be work life balance. If you are requiring a Bachelors degree to do a call center job, at least pay the employees for that education requirement. It's really sad when the employees that require a bachelors degree make less than somebody who's been working at a grocery store for 2 years.

    Doesn't Recommend
    Neutral Outlook
  2. 2 people found this helpful  

    Mostly data entry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern  in  Bellevue, WA
    Current Employee - Intern in Bellevue, WA

    I have been working at ChemPoint.com full-time for less than a year

    Pros

    Free snacks/drinks - Pretty nice office to

    Cons

    Mostly data entry and nothing real challenging or analytical.

    Advice to ManagementAdvice

    Interns don't get paid much but it seemed like full-time staff was paid pretty poorly as well.

    Recommends
    Neutral Outlook
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