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Good clothing, hires from within, could use some updating in operational areas

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Pt Associate  in  Seattle, WA
Current Employee - Pt Associate in Seattle, WA

I have been working at Chico's FAS part-time for more than 10 years

Pros

Great Discount across all brands, Decent training , Promotional opportunities in the company; promotes from within, Good quality clothing, Loyal customer base and company is very customer-centric; Associates are empowered to "make it right" for the customer.
Chico's prides itself on excellent and personalized service. There is regular training to update Associates on trends, products, selling tips and ways to increase productivity. Associates are encouraged to form relationships with customers.

Cons

Constantly changing environment, can be difficult for new hires; Upper management is not always approachable; Commission structure is not highly competitive; POS system complicated to learn/use; Scheduling does not happen very far in advance (less than one week out); Managers salary structure puts them in competition with their staff.

Advice to ManagementAdvice

Fewer policy/procedure ongoing changes-company is too reactive. Update the POS system to be more user friendly and stable so that associates can better service customers. Review commission structure to be more competitive; current tiered structure has been in place almost a decade and needs to be revised. Store Managers are in direct competition with their sales staff, often they cannot provide adequate customer service and it can create strife on the sales floor.

Recommends
Neutral Outlook
No opinion of CEO

Other Reviews for Chico's FAS

  1.  

    Value their people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Louisville, KY
    Current Employee - Assistant Store Manager in Louisville, KY

    I have been working at Chico's FAS full-time for more than a year

    Pros

    For most part care about employees and do try to promote within!

    Cons

    Always cutting hours and constantley changing focus!

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Moms selling to Moms

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Boston, MA
    Former Employee - Sales Associate in Boston, MA

    I worked at Chico's FAS part-time for more than 3 years

    Pros

    You learn how to sell well - the clothes are fun & interesting - face-paced as far as retail goes

    Cons

    If you're younger than 35 apply to another one of their businesses like White House Black Market - you'll enjoy the discount/working environment more

    Recommends
    Positive Outlook
    No opinion of CEO
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