There are newer employer reviews for Chico's FAS

1 person found this helpful

Good clothing, hires from within, could use some updating in operational areas

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Pt Associate in Seattle, WA
Current Employee - Pt Associate in Seattle, WA

I have been working at Chico's FAS part-time (more than 10 years)

Pros

Great Discount across all brands, Decent training , Promotional opportunities in the company; promotes from within, Good quality clothing, Loyal customer base and company is very customer-centric; Associates are empowered to "make it right" for the customer.
Chico's prides itself on excellent and personalized service. There is regular training to update Associates on trends, products, selling tips and ways to increase productivity. Associates are encouraged to form relationships with customers.

Cons

Constantly changing environment, can be difficult for new hires; Upper management is not always approachable; Commission structure is not highly competitive; POS system complicated to learn/use; Scheduling does not happen very far in advance (less than one week out); Managers salary structure puts them in competition with their staff.

Advice to ManagementAdvice

Fewer policy/procedure ongoing changes-company is too reactive. Update the POS system to be more user friendly and stable so that associates can better service customers. Review commission structure to be more competitive; current tiered structure has been in place almost a decade and needs to be revised. Store Managers are in direct competition with their sales staff, often they cannot provide adequate customer service and it can create strife on the sales floor.

Recommends
Neutral Outlook
No opinion of CEO
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  1. Value their people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Louisville, KY
    Current Employee - Assistant Store Manager in Louisville, KY

    I have been working at Chico's FAS full-time (more than a year)

    Pros

    For most part care about employees and do try to promote within!

    Cons

    Always cutting hours and constantley changing focus!

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 2 people found this helpful

    Great people, horrible compensation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Lexington, KY
    Current Employee - Assistant Store Manager in Lexington, KY

    I have been working at Chico's FAS full-time (more than a year)

    Pros

    Great experience with my fellow associates and the clientele. Built great friendships in the friendly, up beat work environment.

    Cons

    The company has a lot of growing up to do and by that I mean you can definitely tell that they company is still trying to develop a corporate lifestyle. There are several gaps in the client experience and it can be difficult to provide excellent customer service. Horrible pay- a good portion of the pay is based of bonuses from sales, and that is great for sales associates because they can make more with Chico's than at another retailer, however its very hard to survive on the minimum dollar when you are a manager.

    Advice to ManagementAdvice

    Place you front line managers on salary- or at least give them the option to do so! We are getting the short end of the stick!

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
There are newer employer reviews for Chico's FAS

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