There are newer employer reviews for Chico's FAS
There are newer employer reviews for Chico's FAS

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Helpful (1)

Good clothing, hires from within, could use some updating in operational areas

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Pt Associate in Seattle, WA
Current Employee - Pt Associate in Seattle, WA

I have been working at Chico's FAS part-time (More than 10 years)

Recommends
Neutral Outlook
No opinion of CEO
Recommends
Neutral Outlook
No opinion of CEO

Pros

Great Discount across all brands, Decent training , Promotional opportunities in the company; promotes from within, Good quality clothing, Loyal customer base and company is very customer-centric; Associates are empowered to "make it right" for the customer.
Chico's prides itself on excellent and personalized service. There is regular training to update Associates on trends, products, selling tips and ways to increase productivity. Associates are encouraged to form relationships with customers.

Cons

Constantly changing environment, can be difficult for new hires; Upper management is not always approachable; Commission structure is not highly competitive; POS system complicated to learn/use; Scheduling does not happen very far in advance (less than one week out); Managers salary structure puts them in competition with their staff.

Advice to Management

Fewer policy/procedure ongoing changes-company is too reactive. Update the POS system to be more user friendly and stable so that associates can better service customers. Review commission structure to be more competitive; current tiered structure has been in place almost a decade and needs to be revised. Store Managers are in direct competition with their sales staff, often they cannot provide adequate customer service and it can create strife on the sales floor.

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  1. Helpful (2)

    Great people, horrible compensation.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Lexington, KY
    Current Employee - Assistant Store Manager in Lexington, KY

    I have been working at Chico's FAS full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Great experience with my fellow associates and the clientele. Built great friendships in the friendly, up beat work environment.

    Cons

    The company has a lot of growing up to do and by that I mean you can definitely tell that they company is still trying to develop a corporate lifestyle. There are several gaps in the client experience and it can be difficult to provide excellent customer service. Horrible pay- a good portion of the pay is based of bonuses from sales, and that is great for sales associates because they can make more with Chico's than at another retailer, however its very hard to survive on the minimum dollar when you are a manager.

    Advice to Management

    Place you front line managers on salary- or at least give them the option to do so! We are getting the short end of the stick!


  2. Moms selling to Moms

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Boston, MA
    Former Employee - Sales Associate in Boston, MA

    I worked at Chico's FAS part-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    You learn how to sell well - the clothes are fun & interesting - face-paced as far as retail goes

    Cons

    If you're younger than 35 apply to another one of their businesses like White House Black Market - you'll enjoy the discount/working environment more


There are newer employer reviews for Chico's FAS
There are newer employer reviews for Chico's FAS

See Most Recent

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