Chili's

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490 Employee Reviews (View Most Recent)

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  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • No Opinion of CEO

 

Wish the goals and mission of the company trickled down to the front lines

Manager (Former Employee) Dallas, TX

ProsFlexible hours, discounts on food, fast paced environment, meet new people, working within a team.

ConsThe fun, laid-back, winning culture retreated years ago when the economy tanked and Brinker sold off other concepts. Panic spread throughout the company and many were laid-off. Those working the front lines of the restaurant (managers and GMs) were the first to get bonus structures cut and have extra-ordinarily difficult standards to live up to. No grills exist anymore, just pizza ovens that have fake diamond marks for chicken. Supposed to speed up cook time, but has made it worse. Things are always changing and it feels like the drivers are swerving the bus back and forth.

Advice to Senior ManagementBring in some younger, newer, aggressive marketing techniques. Award the people at the front lines. Top management should have to continually work IN the restaurants to see what it feels like - they are very out of touch. Narrow your focus and be good at a few things, instead of trying to do too much. Also, customers want booths. Don't remodel restaurants and take away the booths.

No, I would not recommend this company to a friend

     

    Basically a disaster and a half.

    Hostess (Former Employee) Hanover, PA

    I worked at Chili's part-time for less than a year


    Pros: Having some nice customers who don't make you want to… Cons: Badly trained because apparently the managers don't know what they're… Advice to Senior Management: Learn to train your hostesses better. Each manager told me something different about how to seat sections, and when one would tell me one thing,… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Not a long term place

    Anonymous Employee (Former Employee) Lake Charles, LA

    I worked at Chili's full-time for more than a year


    Pros: Larger table sections than any other restaurant, committed to making everyone money,… Cons: Constant flow of people including managers, everyone is disposable, ticket… More
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