There are newer employer reviews for Chili's
There are newer employer reviews for Chili's

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Wish the goals and mission of the company trickled down to the front lines

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Manager in Dallas, TX
Former Employee - Manager in Dallas, TX

I worked at Chili's full-time (More than 10 years)

Doesn't Recommend
Neutral Outlook
No opinion of CEO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

Pros

Flexible hours, discounts on food, fast paced environment, meet new people, working within a team.

Cons

The fun, laid-back, winning culture retreated years ago when the economy tanked and Brinker sold off other concepts. Panic spread throughout the company and many were laid-off. Those working the front lines of the restaurant (managers and GMs) were the first to get bonus structures cut and have extra-ordinarily difficult standards to live up to. No grills exist anymore, just pizza ovens that have fake diamond marks for chicken. Supposed to speed up cook time, but has made it worse. Things are always changing and it feels like the drivers are swerving the bus back and forth.

Advice to Management

Bring in some younger, newer, aggressive marketing techniques. Award the people at the front lines. Top management should have to continually work IN the restaurants to see what it feels like - they are very out of touch. Narrow your focus and be good at a few things, instead of trying to do too much. Also, customers want booths. Don't remodel restaurants and take away the booths.

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  1. Horrible Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess
    Former Employee - Hostess

    I worked at Chili's part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    fun staff, great customers, easy work,

    Cons

    horrible management, not easy to advance, not many hours available, favoritism

    Advice to Management

    Please hire store managers that actually care aboutt he customers and don't make comments about them in the back or mumble under their breath about the customer while they are visiting their table


  2. Five Years of Fun

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Server in Riverdale, UT
    Former Employee - Food Server in Riverdale, UT

    I worked at Chili's part-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The best part of the company is the atmosphere. I worked at a Utah location all the way through college - it was a great way to make extra money and get the social interaction that double-majoring didn't allow. Chili's makes a community of its employees. Right before I started, a host/bus staff member (a friend of a friend of mine and a brother of two other employees) passed away, and Chili's paid for his funeral and offered emotional support to all of the mourning employees. Great company.

    Cons

    Because it is casual dining, occasionally you have to work with people who don't take any pride in their work and that can be frustrating. Also a little cult-y, but not terribly so. As a trainer, I indoctrinated new employees in a way that sometimes felt cheesy, but it really was like a family.

    Advice to Management

    Keep on keepin' on.


There are newer employer reviews for Chili's
There are newer employer reviews for Chili's

See Most Recent

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