Chipotle

  www.chipotle.com
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606 Employee Reviews (View Most Recent)

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Great food, OK policies.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Cashier  in  Paradise Valley, AZ
Current Employee - Cashier in Paradise Valley, AZ

Pros

-More often than not the people you work with will be motivated and excited about what they're doing.
-Flexible hours for students and requesting time off is normally a simple process.
-Laid-back work environment.
-Paid breaks, and as long as you eat at your Chipotle during that break the food is free, 50% off otherwise.
-Promote from within the crew meaning everyone has the opportunity for advancement given that they put forth the effort.

Cons

-While the initial hiring process and training (Known as SWAT) for a new store is rigorous those standards seem to drop significantly when it comes to new hires.
-The apprentice and GM at my specific store often leave early, sometimes as much as two hours, when they think things are running smoothly. This can lead to being understaffed during rush which lowers the effectiveness of crew members.
-Communication among the managerial staff is lacking. There are often multiple "correct" ways to perform a task depending on who is on staff any given night. This leads to confusion, especially among new hires.
-Some managers would rather pass blame on to crew members and other managers than take responsibility for their mistakes. This reduces store morale significantly.
-As with any retail/food service position you'll often find that customers are unnecessarily rude or hostile towards you, sometimes it's something that's happened at the store sometimes it's not. The degree of this certainly varies depending upon your area but it's not always a job for the thin-skinned.

Advice to ManagementAdvice

On the store level:
-Take the same amount of time you dedicate to those you put through SWAT to those you intend to hire later on: You spend three days training people during SWAT and at any given time they can be told not to come back if they aren't up to snuff, where-as six months or a year after opening an interview or two will suffice.

On the corporate level:
-Take time to ensure all of your General Managers and Apprentices are effective at what they do. Having people in those positions that leave early and exhibit an inability to accept responsibility for their incorrect actions sets a poor example for new hires and lower managerial staff.

Neutral Outlook
No opinion of CEO

Other reviews for Chipotle

  1. 1 person found this helpful  

    Overworked, little pay and no advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Prep Slave  in  Chicago, IL
    Current Employee - Prep Slave in Chicago, IL

    Pros

    Flexible schedule, free food, lots of hours, some fun people.

    Cons

    Professional dish washer all by hand, paid little to no money, empty promises, under staffed most busy days, lack of communication between management, and tons of work.

    Advice to ManagementAdvice

    Follow through and buy a dish washer. My hands are so dry and cut up, its gross. Promote qualified people. I took this job because I was offered to get a management position. I was a manager at my last job for 6 years and have a Bachelors degree in businesses management, but.they are promoting people with no experience. You pick favorites and that's it. Our.location still has NO GM or Apprentice for the last six months and our restauranteur is never here.

    Positive Outlook
  2.  

    There is never enough time...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Prep  in  Austin, TX
    Current Employee - Prep in Austin, TX

    Pros

    The food at chipotle is great!

    Cons

    The amount of pressure for a burrito joint is unheard of!

    Advice to ManagementAdvice

    Have reasonable expectations and goals!

    Doesn't Recommend
    Disapproves of CEO
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