Chipotle

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575 Employee Reviews (View Most Recent)

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Great food, OK policies.

Cashier (Current Employee) Paradise Valley, AZ

Pros-More often than not the people you work with will be motivated and excited about what they're doing.
-Flexible hours for students and requesting time off is normally a simple process.
-Laid-back work environment.
-Paid breaks, and as long as you eat at your Chipotle during that break the food is free, 50% off otherwise.
-Promote from within the crew meaning everyone has the opportunity for advancement given that they put forth the effort.

Cons-While the initial hiring process and training (Known as SWAT) for a new store is rigorous those standards seem to drop significantly when it comes to new hires.
-The apprentice and GM at my specific store often leave early, sometimes as much as two hours, when they think things are running smoothly. This can lead to being understaffed during rush which lowers the effectiveness of crew members.
-Communication among the managerial staff is lacking. There are often multiple "correct" ways to perform a task depending on who is on staff any given night. This leads to confusion, especially among new hires.
-Some managers would rather pass blame on to crew members and other managers than take responsibility for their mistakes. This reduces store morale significantly.
-As with any retail/food service position you'll often find that customers are unnecessarily rude or hostile towards you, sometimes it's something that's happened at the store sometimes it's not. The degree of this certainly varies depending upon your area but it's not always a job for the thin-skinned.

Advice to Senior ManagementOn the store level:
-Take the same amount of time you dedicate to those you put through SWAT to those you intend to hire later on: You spend three days training people during SWAT and at any given time they can be told not to come back if they aren't up to snuff, where-as six months or a year after opening an interview or two will suffice.

On the corporate level:
-Take time to ensure all of your General Managers and Apprentices are effective at what they do. Having people in those positions that leave early and exhibit an inability to accept responsibility for their incorrect actions sets a poor example for new hires and lower managerial staff.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    Chipotle is overall a rewarding experience

    Apprentice Manager (Current Employee) Miami, FL

    I have been working at Chipotle

    Pros: Growth opportunities are amazing. You tend to have fun while you work.… Cons: Require a lot of time at work, sometimes too much. Growth opportunities after you initiate them, seem to be forced or otherwise your… Advice to Senior Management: Communicate more with your Store Management, Work more shoulder to shoulder to them. Give advice to help them succeed. Sacrifice your time to help them… Yes, I would recommend this company to a friend More

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    During my time at Chipotle, I learned a lot about myself and the industry.

    Restaurateur/General Manager (Former Employee) Chicago, IL

    I worked at Chipotle

    Pros: Lots of growth potential, great benefits/bonuses, lots of support from… Cons: Restaurateur standards are increasingly ridiculous each year. Yes, I would recommend this company to a friend More

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